Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity.  With history dating back to 1978, we have a vision of shaping thriving communities.  With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

QUALITY ASSURANCE MANAGER

EVH Grade 8: £46,728 - £50,556 (Pay Award Pending 01/04/2025)

Permanent/Full-Time (35 hours per week)

Closing Date: Monday 20 January 2025, 12noon

1st Stage Interview Date: Thursday 6th February 2025

2nd Interview Date: To be confirmed

We are looking for a high performing individual to join our Management Team, with responsibility for leading the:

• Delivery of projects aligned with our strategic priorities;
• Co-ordination of core internal/external services, performance, and stakeholder communication; 
• Development of comprehensive and accurate records, reporting and administrative systems that demonstrate compliance with legislative and regulatory standards, reflecting best practice and mitigating risk;    

The ideal candidate will be further educated to SCQF Level 9 or above and/or will have significant demonstrable experience of RSL reporting requirements or if operating out with the RSL sector will have relevant experience of quality management /performance excellence frameworks.  The ideal candidate will also have accomplished ICT reporting and presenting skills, high degree of accuracy and attention to detail.

Key tasks include:

1. Assembling and leading teams to ensure delivery of projects aligned to strategic priorities.

2. Developing robust performance management frameworks. 

3. Actively contributing to policy and strategy development, including Equality Impact Assessment and compliance self-assessments.

4. Monitoring and reporting on policy/procedural compliance extending to General Data Protection Regulations (GDPR) and Freedom of Information.

5. Coordinating, analysing and presenting performance and compliance reports across all functions.

6. Ensuring accurate and timely completion of regulatory returns (including the Annual Return on the Charter).

7. Scrutinising and validating performance data & statistics.

8. Liaising with Teams to identify and implement process efficiencies.

9. Ensuring appropriate performance bench-marking.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• Defined contribution pension scheme
• Death in Service Benefit 
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave 
• Professional development & training opportunities 

To apply, please send your application pack to recruitment@glasgowwestha.co.uk 

Application Pack

• Application Form (for completion)
• Person Specification (for completion)
• Equal Opportunities Form (for completion) 
• Role Profile 
• Privacy Notice 
• Covering Letter & Guidance Notes 

Post subject to satisfactory Disclosure Check. 

Promoting Equality          Registered as a Scottish Charity NO. SCO01667