ANNE GOULD: GOING FOR GOULD STAFF RECOGNITION AWARD
As part of our 30th celebrations and in recognition of Anne Gould's contribution to GWHA, a staff recognition award was launched in 2008.
Anne Gould served GWHA as a valued management committee member for 5 years. She died after a brief illness as GWHA embarked on its 30th anniversary.
In GWHA's quest for continuous improvement it is easy to overlook the positive - not Anne! She would always home in on the successes. Always upbeat, her glass was never half empty, or not even half full - always overflowing. She touched all who met her and will always be remembered for her passion for life. With ease, Anne recognised the best in any situation, without compromising on the customer service experience. It is appropriate therefore, that Anne's contribution to GW is commemorated in an upbeat fashion, through an annual staff recognition award as part of GW's 30th celebrations.
The objective of this award is to introduce a specific perspective on staff recognition; reflecting the attributes associated with Anne, i.e. her upbeat and positive nature and focus on quality services.
Nominations will be considered in respect of a member of staff who you consider:
•Goes out of their way to regularly deliver exemplary customer service (external or internal)
•Develops an initiative that enhances the customer experience
•Is always upbeat/smiles in the face of adversity.
AWARD PANELA panel comprising of the Chairperson and Chief Executive will meet annually to review the Nominations, consider feedback and other relevant correspondence. The award will usually be announced at the GW annual Staff Conference, which tends to be held in March each year.
The award will be known as the Gould Award and marketed under a Going for Gould banner.
2023 - Carol Nicol – Optimum Performance
Michael Smith – Enhanced Services
Team Winners - Technical/GWEn Team
2022 - Rachel Black – Robust Governance
Ali Dowlatshah – Enhanced Services
Nicola Carrigan – Optimum Performance
Team Winners - Allocations Team
2021 - Gillian Conway – Enhanced Services
William Hunter – Optimum Performance
Team Winners – IT and Repairs Team
2020 - Mick Giblin and Team Winners: Factoring Database Audit Team
2019 - Kimberley Allan & Team Winners - Estates Team
2018 - Karen Hillhouse and Team Winners - Property Services & Debt Recovery
2017 - Ali Dowlatshah
2016 - Elaine Giles
2015 - Jan Tullis
2014 - Daniel Wedge
2013 - Andrew Watson
2012 - Jennie Dunk
2011 - Tracy DeMarco
2010 - Andrew Watson
2009 - Iain Nicholl
Glasgow West Housing Association
5 Royal Crescent
Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651
Registered with the Scottish Housing Regulator HEP 126. Registered under the Co-operative and Community Benefit Societies Act (2014): 1955 RS.
Registered as a Scottish Charity SC001667.
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