Is it an Emergency Repair?

Our Out-of-Hours repairs service is for repairs that are genuine emergencies that can’t wait until our office re-opens. 

It is your responsibility to ensure, before you call the Out-of-Hours Repairs Service, that the repair is an emergency. Otherwise you could have an expensive bill to repay as these repairs attract a premium rate from contractors (often in excess of £150).  
Any emergency call out that is deemed not to be an emergency will result in a rechargeable repair. 

What is an Emergency Repair?

A repair is an emergency if a delay in attending to it could represent a risk to health, safety or security, or could cause significant damage to property. Examples include:

• Water ingress from another property/roof.
• Removing faeces, bodily fluids or syringes from common areas.
• Broken glass and/or broken window cords or safety catches.
• Total loss of electrical power – after you have checked your appliances.
• Lift Breakdown.

Examples of non-emergency repairs include:

• Loss of TV signal
• A lightly dripping tap
• Internal doors not closing properly

If you are unsure of who to call for the emergency repair or if the issues constitute an emergency, please contact our concierge station on 0141 428 3247 where a member of staff will be able to assist and direct you to the correct contractor.