5 Royal Crescent, Glasgow G3 7SL Telephone: 0141 331 6650 SMS: 07860018421

Report a Repair

Report a Repair

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There are a number of ways to report a repair to GWHA:


  Call us on 0141 331 6652.

382_opened-email-envelope.pngEmail the Property Services team at You can also use out contact form here or through your customer portal account. Please note the online forms and emails are only monitored during office hours and should not be used for reporting emergencies.


 Write to us at 5 Royal Crescent, Glasgow, G3 7SL.



 Visit our office at 5 Royal Crescent to report the repair to one of our team.

If you require an emergency repair out with office hours, please refer to our Emergency Contact Numbers.

When reporting a repair please ensure you have the following information available:

  • Your name and address 
  • Your telephone number (if you have one)
  • The required repair, and if it is communal or internal to your property 
  • How and when the contractor will get access to your home. 

How long will my repair take be be fixed?
Your repair is categorised into one of the following:

  • Routine (to be completed within 10 working days)
  • Urgent (to be completed within 3 working days)
  • Emergency (to be completed within 6 hours)

When a repair is reported, we will decide if the repairs requires a Property Services Officer to visit in the first instance to investigate the issue or if the repair can be issued directly to a contractor.

At the time of the telephone call, we will confirm anticipated repair timescales, the proposed contractor attending and whether or not this is a Statutory Right to Repair. Further information on the Statutory Right to Repair scheme can be found here.

Our Services Code of Conduct can be found here.

Related Documents
Services Code of Conduct
Statutory Right to Repair

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Online Tenant Account
Emergency Numbers
Compaints and Comments
Report a Repair
Fire Safety
Scottish Housing Regulator
Apply for a house

Glasgow West Housing Association
5 Royal Crescent
G3 7SL

CALL: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Fax: 0141 331 6679
SMS: 07860018421
Office Hours & Public Holidays
Find Us on the map


Terms & Conditions

Glasgow West Housing Association ©
All Rights Reserved | Admin Only

Registered with the Scottish Housing Regulator HEP 126. Registered under the Co-operative and Community Benefit Societies Act (2014): 1955 RS.
Registered as a Scottish Charity SC001667.