Speak to Us
We are aware that you may find yourself in rent arrears for many different reasons.
Your Tenancy Services Officer is here to help you and offer advice.
If you are failing to pay your rent, for whatever reason, come and speak to us now and don’t make things worse.
Frequently Asked Questions
What will happen if I contact you about my rent arrears?
We will arrange a private appointment in our office or at your home if this is more suitable.
How can they help me?
Our staff are trained to deal with your problems confidentially. This may include:
What will happen if I do not respond to staff?
We will do everything within our power to help you stay in your home. If arrears continue to increase we may consider taking legal action and in some cases this may lead to us recovering possession of your home. Please do not let this happen to you and speak to us.
What other action can you take to collect my arrears??
We will make every effort to help you deal with your rent arrears but we need you to work with us. If we are unable to reach an agreement with you, or if you do not keep to the arrangement made, we may consider further action. For example, we may apply for the rent you owe to be deducted from your benefit of even apply to the court to ask for deductions to be made from your wages.
Why is it important for us to collect rent?
A large part of your rent goes directly into repairing and maintaining your home. We also use part towards upgrading your and other tenants’ homes.
Please contact us on 0141 331 6678 at the earliest opportunity if you are struggling financially and/ or if you think you may not be able to pay your rent. We are here to help.
Glasgow West Housing Association
5 Royal Crescent
Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651
Registered with the Scottish Housing Regulator HEP 126. Registered under the Co-operative and Community Benefit Societies Act (2014): 1955 RS.
Registered as a Scottish Charity SC001667.
For authorised staff users only.