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Complaints
GWHA Complaint Handling Guide
GWEn Complaint Handling Guide
Service Quality Guarantee
Tenancy
Abandoned Properties Policy
Assignation Policy
Community Sustainment Strategy 2023-28
Domestic Abuse Policy
Housing Allocations Policy
Forced Access Policy
Joint Tenancy Policy
Rent Arrears Management Strategy
Rent Reward Scheme Policy
Service Engagement Strategy 2019-24
Service Engagement Plan 2024-25
Sub-letting and Lodgers Policy
Succession Policy
Unacceptable Actions Policy
Void Management Strategy 2019-24
Tenancy Repossession Policy
Repairs, Maintenance and Improvements
Annual Gas Servicing Policy
Alterations and Improvements Policy
Asbestos Management Plan 2019-24
Asset Management Strategy 2019-24
Digital and Satellite Services Policy
Disruptive Repairs Policy
Energy Efficiency Strategy 2020-25
Legionella Management Plan 2019-24
Major Works and Investment Policy
Pest Control Policy
Procurement Strategy
Right to Repair Policy
Stage III Adaptations Policy
Neighbourhood and Estates
Anti-Social Behaviour Strategy 2019-24
Car Parking Policy
Estates Management Policy
Good Close and Garden Policy 2022-25
Waste Management Strategy 2019-2022
Corporate and Governance
Data Protection Policy
Entitlements, Payments and Benefits
Freedom of Information Policy
Gifts and Hospitality Policy
MC Code of Conduct
MC Role Descriptions
Membership Policy
MC Planning and Support
Standing Orders
Equalities
Equalities and Human Rights Strategy 2021-26
Glasgow West Housing Association
5 Royal Crescent
Glasgow
G3 7SL
CALL: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651
Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651
Fax: 0141 331 6679
SMS: 07860018421
E-Mail: admin@glasgowwestha.co.uk
Office Hours & Public Holidays
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Registered with the Scottish Housing Regulator HEP 126. Registered under the Co-operative and Community Benefit Societies Act (2014): 1955 RS.
Registered as a Scottish Charity SC001667.
For authorised staff users only.
