21 June 2023

In our Festive and Spring Newsletters we acknowledged and apologised for some ongoing issues impacting our response repairs services, and we committed to resolving these issues as a priority. 

Since then we have been exploring options for future delivery of the service. Whilst we continue to work alongside our existing contractor(s) to address the concerns you have been highlighting to us, we have also made significant progress on a review of options which will see changes to the delivery of our response repairs service. This has been a complex and time-consuming process, however, we are hopeful of being able to launch a new service over the next few months.

Please be assured that this is a priority for us, and we will keep you informed as matters develop. We apologise again for the inconvenience this is causing and we thank you for bearing with us. 

Further information, including how repairs should be reported in the meantime is in the Response Repairs Service Update (circulated with the Spring Newsletter). If you have reported repairs that have not been actioned, please let us know as soon as possible.