Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity.  With history dating back to 1978, we have a vision of shaping thriving communities.  With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

Facilities Services Operative

EVH GRADE TAS 2/3 - £22,994 - £26,874

Permanent 

35 hours per week (Monday to Friday)

Closing Date: Wednesday 26th November, 12noon

Interview Date: Monday 8th December 

The Facilities Services Operative is responsible for delivering excellent customer service, actively assisting and supporting the delivery of sustainable tenancies and neighbourhoods. Key duties include cleaning communal areas, conducting security patrols, handling minor repairs, supporting residents, and promoting health and safety practices. This role will be based across our three main Concierge Sites within Glasgow City Centre and West End of Glasgow.  

The ideal person will have a proactive and enthusiastic attitude, with strong teamworking, customer service and communication skills.  A willingness to work outdoors in all weather is essential as well as competent IT skills and an awareness of Health and Safety practices.  Previous experience in a similar role (Concierge services, security services, facilities management or handyperson services) is strongly preferred, although not essential as training will be provided. 

Key Tasks

1. Providing effective customer service to those accessing our services. This will include a range of mobile and desk-based duties / services, resident engagement as primary on-site point of contact for dealing with estates / facilities issues as they arise. 
2. Support residents accessing wider GWHA services, referring issues to other staff as appropriate. 
3. Undertake a range of facilities duties including but not limited to effective cleaning of common areas, litter picking, fire safety actions, and waste management aligning with our processes. 
4. Undertaking security patrols across the site, ensuring effective security presence, accurate incident monitoring and reporting, including appropriate internal escalation to line managers / summoning appropriate service as required.
5. Contribute to handyperson / neighbourhood support duties including but not limited to changing, lightbulbs and smoke alarm batteries, hang curtains, within occupied homes, clean and clear void properties as appropriate to reflect our service offering in these areas. 
6. Minor ad-hoc duties as required e.g. unblocking a chute, graffiti removal, turn off a stop cock. Painting of common areas.
7. Positively promote, adopt and shape routine Health & Safety control measures.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• Defined contribution pension scheme
• Death in Service Benefit 
• Flexible working practices, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award and long service award.
• Professional development & training opportunities 

Application Pack

Application Form (for completion)

Equal Opportunities (for completion)

Role Profile

Privacy Notice 

Please return your completed application pack to recruitment@glasgowwestha.co.uk

Post subject to satisfactory Disclosure Check. 

Please contact recruitment@glasgowwestha.co.uk for any questions/queries.  

Promoting Equality          Registered as a Scottish Charity NO. SCO01667