SERVICES OFFICER 

EVH Grade 6 £33,409 - £36,523

Permanent 

35 hrs a week 

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We have an excellent opportunity for an experienced highly motivated individual to join our Tenancy Team in the post of Services Officer. 

As Services Officer you will take charge of processing tenancy management requests, handle rent collection and recovery and support the wider team in the delivery of all tenancy services functions. 

The successful candidate will have a relevant housing qualification and/or experience, have a high degree of accuracy and attention to detail, be performance driven, demonstrate a high level of customer service, excellent communication and multi-tasking skills.  

A summary of key tasks include:

1. Responsibility for all tenancy frontline services, within delegated authority levels

2. Processing tenancy management requests (joint tenancy, permission to reside, assignation, sub-lets) in accordance with policy/procedures

3. Implementing rent collection/recovery procedures to preparation of compliance sheets/NOPFROP

4. Liaising with Sheriff Officers and attending tenancy recovery

5. Liaising with tenants and other relevant agencies regarding rent collection/recovery (e.g. Trustees/CAB etc)

6. Supporting the Services Team in the delivery of all tenancy service functions including anti-social behaviour, managing tenancy terminations, housing allocations and tenancy sign ups. 

7. Participation in reporting and contribution to ARC and other corporate returns and publications.

8. Supporting the delivery of Corporate Plan and Team initiatives and representing the Association at Events.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• Defined contribution pension scheme
• Death in Service Benefit 
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave 
• Professional development & training opportunities 

To apply, please send your application form and completed person specification to recruitment@glasgowwestha.co.uk  

• Application Form (for completion) 

• Person Specification (for completion)

• Equality Monitoring Form (for completion)

• Role Profile

• Privacy Notice 

For an informal discussion, please email recruitment@glasgowwestha.co.uk in the first instance to arrange a call. 

Post subject to satisfactory Disclosure Check. 

Closing Date: Monday 28 October, 12noon

Interview Date: Thursday 14 November 2024 

Promoting Equality          Registered as a Scottish Charity NO. SCO01667