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| Where there is a risk to health, safety or security, or where a delay in attending may result in significant damage to the property. Water ingress to your home and lift break-downs are examples. We ask you note, loss of TV signal is NOT an Emergency Repairs. |
If you contact an out-of-hours contractor for a repair that is not an emergency, or for a repair that is your responsibility, you will be recharged the full cost, including the premium call-out rate which is often in excess of £150.00. Repairs caused by faults in your appliances will also be recharged to you. |
| Emergency Type | Company | Phone Number | Comments |
| Gas Leaks | National Grid | 0800 111 999 | N/A |
| Electric Supply Faults | Scottish Power | 0800 092 9290 | N/A |
| Mains Water or Drainage Faults | Scottish Water | 0800 731 0840 | Water Faults |
| Mains Water or Drainage Faults | Scottish Water | 0845 601 8855 | Information Line |
| Roads & Street Lighting Faults | City Lighting | 0800 37 36 35 | (Not stair or back court lighting) |
| Police Emergency | N/A | 999 |
Non-emergency 101 |
| Health Emergency | NHS24 | 111 | Urgent health advice |
| Social Work | GCC | 0800 811 505 | N/A |
| Homelessness | Hamish Allan Centre | 0800 838 502 | N/A |
| Community Alarms/Telecare | Cordia | 0141 276 2020 | Only available if you already pay for this service |
| For All Stock | Company | Phone Number |
| All trades including chute blockages |
Bell Group | 0141 336 7111 |
| For other queries, contact your concierge: |
||
| Blythswood Court Concierge (currently operating 7am-7pm) |
GWHA | 0141 428 3246 |
| St Vincent Court Concierge (currently operating 7am-7pm) |
GWHA | 0141 428 3247 |
|
Hyndland Concierge |
GWHA | 0141 428 3248 |
| Lift Faults | Company | Phone Number | Reference |
| Lifts in all stock |
City Building |
0800 595 595 | Quote address and contact name. |
Glasgow West Housing Association
5 Royal Crescent
Glasgow
G3 7SL
CALL: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651
Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651
Fax: 0141 331 6679
SMS: 07860018421
E-Mail: admin@glasgowwestha.co.uk
Office Hours & Public Holidays
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Registered with the Scottish Housing Regulator HEP 126. Registered under the Co-operative and Community Benefit Societies Act (2014): 1955 RS.
Registered as a Scottish Charity SC001667.
For authorised staff users only.
