We aim to provide a first class service to tenants, housing applicants, factored owners and others who use our services. There may be occasions, however, when our service falls short or when you may have suggestions for improvement. There may also be times when you would like to tell us that you are happy with the service you have received. 

GWEn Complaint Guide
Your comments, suggestions and complaints are important to us, as they help us improve the services we provide. Read more in our GWEn Complaint Guide.

• Completing our online contact form, ensuring you provide sufficient information for us to investigate
• Email us at admin@glasgowwestha.co.uk (use our feedback form if you wish)
• Return a completed feedback form to our office at 5 Royal Crescent
• Call us on 0141 331 6650

First-tier Tribunal for Scotland (Housing and Property Chamber)
If, following exhaustion of GWEn’s complaints handling procedure, you remain dissatisfied you have the right to take your complaint to the First-Tier Tribunal for Scotland (Housing and Property Chamber) for a determination as to whether we (GWEn) have failed to carry out our factoring duties, or failed to comply with the Code of Conduct. Please see section 8 of the GWEn Complaint Guide for full details.

Related Documents
GWEn Customer Complaint Guide
Unacceptable Actions Policy
Service Quality Guarantee
Complaint & Compliment Form