5 Royal Crescent, Glasgow G3 7SL Telephone: 0141 331 6650 SMS: 07860018421

Emergency Contact Numbers

Emergency Contact Numbers

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This information relates to emergencies only. For further information please refer to your Tenancy Agreement, or click the link to the repairs section of the Tenants Handbook at the bottom of this page.  For guidance on non-emergency repairs please call 0141 331 6650.  Please click on this link for further information on your Statutory Right to Repair.

Emergency Repairs Rechargeable Repairs
Where there is a risk to health, safety or security, or where a delay in attending may result in significant damage to the property.   Water ingress to your home, lift break-downs and loss of central heating/hot water (in cold weather) are examples. Loss of TV signal, and tripped electrics due to a fault in your appliances are NOT Emergency Repairs. If you contact an out-of-hours contractor for a repair that is not an emergency, or for a repair that is your responsibility, you will be recharged the full cost, including the premium call-out rate which is often in excess of £150.00.  Repairs caused by faults in your appliances will also be recharged to you. 

Out of Hours Emergency Numbers

Emergency Type Company Phone Number           Comments
Gas Leaks National Grid 0800 111 999 N/A
Electric Supply Faults Scottish Power 0800 092 9290 N/A
Mains Water or Drainage Faults Scottish Water 0800 731 0840 Water Faults
Mains Water or Drainage Faults Scottish Water 0845 601 8855 Information Line
Roads & Street Lighting Faults City Lighting 0800 37 36 35 (Not stair or back court lighting)
Police Emergency N/A 999

Non-emergency 101

Health Emergency NHS24 111 Urgent health advice
Social Work GCC 0800 811 505 N/A
Homelessness Hamish Allan Centre 0800 838 502 N/A
Housing Support (Keith Court/Walker Court)     Cordia            0141 276 2020  N/A

All Stock Company Phone No. Comments
Gas Central Heating Faults City Building 0800 595 595 N/A
All trades and electric heating faults Bell Group 0141 336 7111 N/A
Stair Lighting/Back Court Lighting Bell Group 0141 336 7111 N/A
Chute Blockages Bell Group 0141 336 7111 N/A


Lift Faults Company Phone Number                      Reference              
Lifts in all stock                                   

City Building       

0800 595 595        Quote address and contact name.      

                     Click here to view your Tenants Handbook

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Glasgow West Housing Association
5 Royal Crescent
G3 7SL

CALL: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Fax: 0141 331 6679
SMS: 07860018421
Office Hours & Public Holidays
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Glasgow West Housing Association ©
All Rights Reserved | Admin Only

Registered with the Scottish Housing Regulator HEP 126. Registered under the Co-operative and Community Benefit Societies Act (2014): 1955 RS.
Registered as a Scottish Charity SC001667.