Services Administrator 

EVH Grade 4

£24,764 - £28,004

Full-Time

Closing Date:  Monday 8 July 2024, 12noon

Interview Date:  Thursday 18 July 2024

We have an excellent opportunity for a highly motivated individual to join our Frontline Services Team. Set up to enhance the customer service experience and support the delivery of our new response repairs service.  

The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills. 

Core Responsibilities: 

The Services Administrators are responsible for providing front line customer service; responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.  

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience and good time management and organisational skills.  

As part of your professional development, GWHA will support you to complete a relevant Housing Qualification so a willingness to work towards this will be required! 

We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for.  For the right person, we can offer formal training, ongoing support and continuous professional development to help kick start your career in housing!  

Key Tasks:

1. Front-line customer service role, responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.  

2. Rotating reception role: including welcoming visitors to the office, maintaining diaries and control sheets, including Health & Safety checks and registers; preparing meeting room facilities, and recording and managing the distribution of mail.

3. Providing advice and assistance to customers on GWHA services and activities, including liaising with other RSLs and partner agencies as required. 

4. Supporting service delivery through the administration of policies and procedures, including housing allocations, mutual exchange, rent collection and monitoring, tenancy compliance and sustainment, and repairs recording and reporting.

5. Mitigating complaints through the provision of robust, accurate and prompt advice, information and support.

6. Arranging and carrying out house visits/viewings for routine services.

7. Maintaining and updating manual and computer records.

8. Assisting with the production of publications such as newsletters, invitations and display/information boards for GW events.

9. Assisting with the development and delivery of tenancy sustainment and wider role initiatives. 

Why work for us? 

GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays (pro rata for part time)
• Defined contribution pension scheme
• Death in Service Benefit 
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Voluntary Health Cash Plan
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave 
• Professional development & training opportunities 

Post subject to satisfactory Disclosure Check. 

For an informal discussion, please email recruitment@glasgowwestha.co.uk in the first instance. 

To apply, please send your application form, together with completed person specification to recruitment@glasgowwestha.co.uk . 

We also ask you complete and return the Equality Monitoring Form to help us to plan and deliver effective services and to meet our legal and regulatory obligations.

Covering Letter & Guidance Notes

Application Form (for completion)

Person Specification (for completion)

Role Profile

Equal Opportunity  (for completion)

Privacy Notice 

Glasgow West Housing Association is a Living Wage Employer.

Promoting Equality          Registered as a Scottish Charity NO. SCO01667