If you have a water leak in your home or coming from above in the first instance:

• Please take all steps possible to catch the water in a bucket or similar container, emptying it regularly into a functioning sink or toilet.
• If the leak is in your home look for the water isolating valve or stop-cock, try under kitchen sink (image below) or near your boiler. Turning it to the right should stop the immediate damage to allow a contractor to investigate.
• Move your personal belongings to mitigate any damage.
• Contact your upstairs neighbour, try the door and let them know you have a problem, asking them to check if they have a burst pipe or overflowing bath for example.
• If you live in a top floor property or your neighbours are not in please report an Emergency Repair as you would normally do so  to allow a contractor to investigate, click here for Emergency Contact Numbers.