Our Consumer Panels are a key part of how we listen to tenants and involve you in shaping the services you receive.

We normally hold up to three panels each year, bringing together a voluntary group of tenants who’ve told us they’re interested in taking part. Meetings take place either in our office or remotely, making it easier for more people to get involved in a way that suits them.

Panel topics are chosen each year based on what’s happening across our services and what we’re working on as part of our wider plans. We also take into account feedback from tenants and any issues or challenges that might be affecting you or the communities we serve.

Consumer Panels are an opportunity to:

• Help GWHA understand tenants’ priorities and when/how they want to engage
• Participate in service reviews
• Consider actions in response to surveys and complaints
• Help evaluate the services tenants receive

If you’d like to take part or just find out more, get in touch — everyone’s welcome, no experience is needed, and we’re happy to chat about any support you might need to get involved.

You can also suggest a topic for a future panel — your ideas help shape our services.

2025/26 – planned

• Service Quality Guarantee
• Corporate Publications

2024/25

• Dover Street new build development (Post-let)  
• Estates Services

2023/24

• Environmental Services Contract, held July 2023 
• Corporate Publication (Annual Report on the Charter), held March 2024 

2022/23

• All were conducted remotely online and using telephone surveys.   
• Glasgow City Council Antisocial Behaviour Investigation Service – conducted remotely online and telephone surveys over 3 week period in August - September 2022, with responses from 7 participants.  
• Garden Grant – completed November 2022, with responses from 5 participants 
• Welfare Rights Surgery Locations – completed March 2023 with responses from 25 participants (Subject change from Repairs Service)