GWHA
5 Royal Crescent, Glasgow G3 7SL Telephone: 0141 331 6650 SMS: 07860018421
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We Are Hiring!

We Are Hiring!

08 August 2022

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity.  With history dating back to 1978, we have a vision of shaping thriving communities.  With over 1500 rented properties: Homes are our purpose, service and sustainability our priority.


Services Officer: Tenancy/Sustainment Welfare Rights Officer (35 hours per week, temporary for 6 months)
Grade 6 £29,946 - £32,737

Interview Date:  Tuesday 5 September 2022

We are looking for a highly motivated individual to support our Tenancy Team, providing enhanced customer service through the provision of quality advice, information and support to residents and the community.

The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.

Core Responsibilities:

  • Commitment to enhanced customer service through the provision of quality advice, information and support to residents and the community.
  • Maintaining comprehensive and accurate records, reporting and administrative systems.
  • Engaging in effective, appropriate and professional conduct.
  • Delivering high standards of performance.
  • Reporting to the Tenancy Services Team Leader and Tenancy Services Manager, and overall responsibility to the Services Director.
  • Accountability through the Chief Executive to the Management Committee.

Key Tasks:

1. Front-line customer service role, and first point of contact for enquiries relating to welfare benefits. Providing a courteous and efficient service to residents and the community.

2. Assisting in provision of effective welfare rights advice and interventions on behalf of GWHA customers, and contributing to the sustainment of GWHA tenancies. 

3. Assisting in provision of effective welfare rights advice for new tenancies at point of offer. Including advice regarding Housing Benefit/Universal Credit and knowledge of schemes available such as Scottish Welfare Fund. 

4. Assisting in the completion of benefits claims, and case management through to conclusion.

5. Confident and assertive liaison with external agencies in relation to benefit claims and appeals. 

6. Ethical, effective and pro-active representation of clients with high degree of confidentiality.

7. Representing GWHA at residential surgeries.

8. Comprehensive understanding of the welfare benefits system, with specific reference to Universal Credit and Housing Benefit.

9. Providing support, training and information to internal colleagues on matters relating to welfare benefits.

10. Supporting the tenancy services team in the administration of policies and procedures, and in the delivery of team plans, objectives and performance indicators.

11. Maintaining and updating records/systems and preparation and submission of statistical information to the Tenancy Services Manager for reporting purposes.

12. Assisting with the production and delivery of publications such as newsletters, invitations and display/information boards for conferences and other events.

In return, GWHA offer generous EVH Terms and Conditions including 25 days annual leave and 15 public holidays, defined contribution pension scheme, cycle to work scheme and ongoing continuous professional development opportunities.

Closing Date: Sunday, 21 August 2022

Application Form – for completion and return

Person Specification – for completion and return

Equality Monitoring Form  – for completion and return

Role Profile – for information

Application Guidance Notes - for information

Staff Structure – for information

Privacy Notice – for information

A satisfactory disclosure check will be required for this post. 

To apply, please send your Application Form together with the Person Specification to recruitment@glasgowwestha.co.uk telling us how your experience meets the requirements for the post that are outlined in the Role Profile.  We ask that you also complete and return the Equal Monitoring Form to help us in our drive to be informed and eliminate discrimination.

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Glasgow West Housing Association
5 Royal Crescent
Glasgow
G3 7SL

CALL: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Fax: 0141 331 6679
SMS: 07860018421
E-Mail: admin@glasgowwestha.co.uk
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Registered with the Scottish Housing Regulator HEP 126. Registered under the Co-operative and Community Benefit Societies Act (2014): 1955 RS.
Registered as a Scottish Charity SC001667.