We are aware that tenants can find themselves in rent arrears for all kinds of reasons.
Your Tenancy Services Officer is here to help you and offer advice.
If you are failing to pay your rent, for whatever reason, come and speak to us now. Do not make things worse.
WHAT WILL HAPPEN IF I CONTACT YOU ABOUT MY RENT ARREARS?
You will be offered a private appointment with your Services Officer. If you are unable to come into the office we will offer a home visit at a mutually agreed time and date.
HOW CAN A HOUSING OFFICER HELP ME?
Our staff are trained to deal with your problems confidentially.
WHAT WILL HAPPEN IF I IGNORE MY ARREARS?
We will do everything within our power to help you stay in your home. If arrears continue to accrue we may consider taking legal action against any tenant who continues to ignore their arrears, in some cases this may lead to eviction.
Please do not let this happen to you. Speak to us.
WHAT OTHER ACTION CAN YOU TAKE TO COLLECT MY ARREARS?
We will make every effort to help you deal with your rent arrears but you must work with us. If we cannot reach an agreement with you or you break an arrangement to pay arrears we may consider further action.
WHY IS IT IMPORTANT FOR US TO COLLECT RENT?
A large part of your rent goes directly into repairing and maintaining your home. We also use part towards upgrading your and other tenants’ homes.
DO NOT PUT YOUR HEAD IN THE SAND - CONTACT US.
Glasgow West Housing Association
5 Royal Crescent
Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651
Registered with the Scottish Housing Regulator HEP 126. Registered under the Community and Benefit Societies Act 2014. Registered as a Scottish Charity SC001667.
For authorised staff users only.