5 Royal Crescent, Glasgow G3 7SL Telephone: 0141 331 6650 SMS: 07860018421

Comments and Complaints

Comments and Complaints

Latest News

  • Vacancy – Read More
  • Glasgow West Fuel Fund – Read More
  • Public Transport to Hospitals and Vaccination Centres – Read More
  • Glasgow West Breaks Ground at Dover Street – Read More

We aim to provide a first class service to tenants, housing applicants, factored owners and others who use our services. There may be occasions, however, when our service falls short of our Service Quality Guarantee or when you may have suggestions for improvement. There may also be times when you would like to tell us that you are happy with the service you have received. 

Your comments, suggestions and complaints are important to us, as they help us improve the services we provide. You can find a copy of our Comments and Complaints Guidance Leaflet here.

You can formally record a comment or complaint by: 

Significant Performance Failures
If you are a tenant (or an individual or group representing tenants), and you have significant concerns about the way we operate, you have the right to report this to the Scottish Housing Regulator (SHR). You should raise your concerns with us in the first instance to give us a reasonable time to respond and/or fix the failure. Further information about Significant Performance Failures is contained within our Comments and Complaints Guidance Leaflet, on the SHR's website and within their Significant Performance Failure Leaflet.

Pay your rent
Online Tenant Account
Emergency Numbers
Compaints and Comments
Report a Repair
Fire Safety
Scottish Housing Regulator
Apply for a house

Glasgow West Housing Association
5 Royal Crescent
G3 7SL

CALL: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Fax: 0141 331 6679
SMS: 07860018421
Office Hours & Public Holidays
Find Us on the map


Terms & Conditions

Glasgow West Housing Association ©
All Rights Reserved | Admin Only

Registered with the Scottish Housing Regulator HEP 126. Registered under the Co-operative and Community Benefit Societies Act (2014): 1955 RS.
Registered as a Scottish Charity SC001667.