GWHA
5 Royal Crescent, Glasgow G3 7SL Telephone: 0141 331 6650 SMS: 07860018421
Home

Comments and Complaints

Comments and Complaints

Latest News

  • Covid-19 Update – Read More
  • Vacancies – Read More
  • Glasgow City Council (GCC) Bulk Waste Uplift Charges – Read More
  • FLY TIPPING & BULK WASTE: Let’s make a difference! We need your help! – Read More

We aim to provide a first class service to tenants, housing applicants, factored owners and others who use our services. There may be occasions, however, when our service falls short or when you may have suggestions for improvement. There may also be times when you would like to tell us that you are happy with the service you have received. 

GWHA Complaint Guide
Your comments, suggestions and complaints are important to us, as they help us improve the services we provide. Read more in our Complaints Handling Guide.


Making a Complaint, Comment or Compliment
You can formally record a comment or complaint by: 
We do not record complaints through our Facebook and Twitter account; you will signposted to use one of the methods above.


GWEn Complaint Guide
The process followed for complaints made by customers of GWEn is the same, except for who you contact if you are unhappy with our decision. Read more in our GWEn Complaint Guide.


Unacceptable Actions
We expect staff to treat customers with courtesy and respect and the same courtesy and respect is expected from customers. If any actions/ behaviours are deemed unacceptable during the complaints process, we will review these in line with our Unacceptable Actions Policy.

Significant Performance Failures
If you are a tenant (or an individual or group representing tenants), and you have significant concerns about the way we operate, you have the right to report this to the Scottish Housing Regulator (SHR). You should raise your concerns with us in the first instance to give us a reasonable time to respond and/or fix the failure. 

Further information about Significant Performance Failures is contained within our Complaint Handling Guide, on the SHR's website and within their Significant Performance Failure Leaflet.

Related Documents
GWHA Complaint Handling Guide
Unacceptable Actions Policy
GWEn Customer Complaint Guide
Complaint & Compliment Form
Significant Performance Failure Leaflet

Pay your rent
Online Tenant Account
Emergency Numbers
Compaints and Comments
Report a Repair
Fire Safety
Scottish Housing Regulator
Apply for a house

Glasgow West Housing Association
5 Royal Crescent
Glasgow
G3 7SL

CALL: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Fax: 0141 331 6679
SMS: 07860018421
E-Mail: admin@glasgowwestha.co.uk
Office Hours & Public Holidays
Find Us on the map

awards

Terms & Conditions
Privacy

Glasgow West Housing Association ©
All Rights Reserved | Admin Only

Registered with the Scottish Housing Regulator HEP 126. Registered under the Co-operative and Community Benefit Societies Act (2014): 1955 RS.
Registered as a Scottish Charity SC001667.