Community Engagement Events

Why we introduced Community Engagement Events

At our Annual Tenant’s Conference in January 2024, tenants told us they wanted more informal opportunities to speak directly with senior staff, closer to home and focused on the issues that matter most in their own communities.

In response, we committed to senior staff coming out into local areas to create more accessible, conversation-based events, without the limitations of a formal conference agenda. This commitment led to the introduction of Community Engagement Events.

What happened

Throughout 2024 and 2025, we delivered a programme of Community Engagement Events across our communities.

These events (open meetings) were designed to be informal, discussion-led, and focused on local priorities, with senior staff available to listen, answer questions, and take away actions. 

Action Plans were developed following each annual evaluation and consulted on at the Annual Tenant's Conference, ensuring tenants could influence how our approach to community engagement continued to evolve.

Senior Staff Surgeries - How tenant feedback shaped our next steps

The feedback we received through Community Engagement Events helped us review and refine our approach.

As a result of what tenants told us, we introduced a new engagement model in 2026, replacing Community Engagement Events with quarterly Senior Staff Surgeries delivered throughout Q1-Q3, while retaining the Annual Tenant Conference each January.

The intention was to provide more focused opportunities for tenants to engage directly with senior decision-makers throughout the year.

Continuing to listen and improve

Following feedback from the first Senior Staff Surgery in May 2026, tenants told us they wanted more dedicated time to discuss individual issues.

In response, we changed the format of Senior Staff Surgeries so that tenants can now book dedicated one-to-one appointments with a member of the Executive Team best placed to help with the issue they wish to discuss.

This is the latest example of how feedback continues to shape the way we engage with tenants.

As part of our Year 2 Evaluation and Action Plan commitments, we also publish regular progress updates on actions arising from our evaluations.

 USEFUL LINKS

Year 1 (2024)

Evaluation Report

Action Plan

Year 2 (2025)

Evaluation and Action Plan

Q1 Action Plan update [Jul 2026]

Year 3 (2026)

Original Information Sheet

Q1 Surgery – You Said, We Did

Updated Information Sheet