We take complaints of anti-social behaviour and neighbour nuisance seriously and we are committed to taking quick and effective action.
What is Anti-Social Behaviour?
Anti-social Behaviour is defined under the Anti-social Behaviour, etc (Scotland) Act 2004 as where a person :-
Acts in a manner that causes, or is likely to cause alarm or distress, or
Pursues a course of conduct that causes, or is likely to cause alarm or distress to at least one person who is not in the same household.
By way of a guide, anti-social behaviour should be considered as falling into three types:-
Category A complaints relate to extreme forms of anti-social behaviour, and includes certain types of criminal behaviour such as drug dealing. Although behaviour which is criminal in nature is the responsibility of the police, we may also be able to take action if a breach of tenancy has occurred
Category B complaints relate to serious and frequent disturbances and includes vandalism, graffiti and harassment
Category C complaints relate to nuisance behaviour. Examples include infrequent disturbances, boundary disputes, behaviour of small children.
What should I do if I am affected?
Contact the office and discuss the matter with our staff. We will listen to your problem and try to give you the best advice and support as to how the matter can be effectively resolved. It is important to do this at an early stage, before a minor dispute escalates. It is also important to clarify that staff NEVER give out any complainant’s details. So when an issue arises you can speak to us in full confidence that your identity will always be protected.
What action can GWHA take?
There are several courses of action we can take depending on the problem. It is important that we are quickly made aware of any problem so we can establish the facts during our investigation and take early action.
In severe cases or where persistent problems occur we can take an offending tenant to court with the possibility of seeking a decree for eviction to end the tenancy. However, for relatively minor disputes between tenants, advice or a limited form of intervention by us may be appropriate and all that is required to resolve the problem.
Mediation might also be considered by staff if this is appropriate. This is where problems are discussed and resolved either by all parties round the table or a mediator speaking to both parties separately. Staff might also suggest that the best way to prevent escalation of a problem may be to talk a problem through with your neighbour before involving us.
What if my neighbour is not a tenant?
We do not have the same powers to take action against owner occupiers and tenants of other landlords. Nonetheless we can provide advice and support to assist resolving the problem.
The Police, Glasgow Community Safety Services and Environmental Health Department will also give you advice and assistance regarding anti-social behaviour.
Glasgow West Housing Association
5 Royal Crescent
Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651
Registered with the Scottish Housing Regulator HEP 126. Registered under the Co-operative and Community Benefit Societies Act (2014): 1955 RS.
Registered as a Scottish Charity SC001667.
For authorised staff users only.