Covid-19 Update
Our contractors continue to attend to Emergency Repairs & have now resumed a routine repairs service. Emergency response times should be as close as possible to ‘normal’ however, whilst we recover from the backlog of routine repairs, these will be at the earliest opportunity.  We anticipate that response times will be impacted initially whilst our contractors work through the backlog of outstanding works, and would appreciate your continued patience.

• You can find our latest service update here.

There are a number of ways to report a repair to GWHA:

  Call us on 0141 331 6652.

Email the Property Services team at rservice@glasgowwestha.co.uk. You can also use out contact form here or through your customer portal account. Please note the online forms and emails are only monitored during office hours and should not be used for reporting emergencies.

 Write to us at 5 Royal Crescent, Glasgow, G3 7SL.

 Visit our office at 5 Royal Crescent to report the repair to one of our team.

If you require an emergency repair out with office hours, please refer to our Emergency Contact Numbers.

When reporting a repair please ensure you have the following information available:

• Your name and address 
• Your telephone number (if you have one)
• The required repair, and if it is communal or internal to your property 
• How and when the contractor will get access to your home. 

How long will my repair take be be fixed?
Your repair is categorised into one of the following:

• Routine (to be completed within 10 working days)
• Urgent (to be completed within 3 working days)
• Emergency (to be completed within 6 hours)

When a repair is reported, we will decide if the repairs requires a Property Services Officer to visit in the first instance to investigate the issue or if the repair can be issued directly to a contractor.

At the time of the telephone call, we will confirm anticipated repair timescales, the proposed contractor attending and whether or not this is a Statutory Right to Repair. Further information on the Statutory Right to Repair scheme can be found here.

Our Services Code of Conduct can be found here.