There are a number of ways to report a repair to GWHA

  Call the office on 0141 331 6652

Email the Property Services team at rservice@glasgowwestha.co.uk.   Alternatively, repairs requests can be reported via our website contact form here or through your customer portal account.  Please note the online forms and emails are only monitored during office hours and should not be used for reporting emergencies.

 Write to us at 5 Royal Crescent, Glasgow, G3 7SL

 Drop into the office to report the repair to one of the team.

If you require an emergency repair out with office hours, please refer to our Emergency Contact Numbers

When reporting a repair please ensure you have the following information available:

• Your name and address 
• Your telephone number (if you have one)
• The required repair, and if it is communal or internal to your property 
• How and when the contractor will get access to your home. 

How long will my repair take be be fixed?

Your repair is categorised into one of the following:

• Routine (to be completed within 10 working days)
• Urgent (to be completed within 3 working days)
• Emergency (to be completed within 6 hours)

Click here to access our online form for reporting repairs.

When a repair is reported, we will decide if the repairs requires a Property Services Officer to visit in the first instance to investigate the issue or if the repair can be issued directly to a contractor.

At the time of the telephone call, we will confirm anticipated repair timescales, the proposed contractor attending and whether or not this is a Statutory Right to Repair. Further information on the Statutory Right to Repair scheme can be found here.