5 Royal Crescent, Glasgow G3 7SL Telephone: 0141 331 6650

Is It An Emergency?

Is It An Emergency?

Is it an Emergency Repair?  Can it wait until the Office Reopens?

Please remember that our Out-of-Hours repairs service is for repairs that are genuine emergencies that can’t wait until our office re-opens. 

These repairs attract a premium rate from contractors, often in excess of £150. 

It is your responsibility to ensure, before you call the Out-of-Hours Repairs Service, that the repair is an emergency, otherwise you could have an expensive bill to repay.  Any emergency call out that is deemed not to be an emergency will result in a rechargeable repair. 

Emergency Repairs

A repair is an emergency if a delay in attending to it could represent a risk to health, safety or security, or could cause significant damage to property.  Examples include:
  • Water ingress from another property/roof.
  • Removing faeces, bodily fluids or syringes from common areas.
  • Broken glass and/or broken window cords or safety catches.
  • Total loss of electrical power – after you have checked your appliances.
  • Lift Breakdown.

Examples of non-emergency repairs include:

  • Loss of TV signal
  • A lightly dripping tap
  • Internal doors not closing properly

These do not constitute an emergency and should you call out of an emergency contractor, the costs would be rechargeable.

If you are unsure of who to call for the emergency repair or if the issues constitutes as an emergency, please contact our concierge station on 0141 428 3247 where a member of staff will be able to assist and direct you to the correct contractor.

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Glasgow West Housing Association
5 Royal Crescent
Glasgow
G3 7SL

CALL: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Fax: 0141 331 6679
SMS: 07860018421
E-Mail: admin@glasgowwestha.co.uk
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Registered with the Scottish Housing Regulator HEP 126. Registered under the Community and Benefit Societies Act 2014. Registered as a Scottish Charity SC001667.