Please remember that our Out-of-Hours repairs service is for repairs that are genuine emergencies that can’t wait until our office re-opens.
These repairs attract a premium rate from contractors, often in excess of £150.
It is your responsibility to ensure, before you call the Out-of-Hours Repairs Service, that the repair is an emergency, otherwise you could have an expensive bill to repay. Any emergency call out that is deemed not to be an emergency will result in a rechargeable repair.
Examples of non-emergency repairs include:
These do not constitute an emergency and should you call out of an emergency contractor, the costs would be rechargeable.
If you are unsure of who to call for the emergency repair or if the issues constitutes as an emergency, please contact our concierge station on 0141 428 3247 where a member of staff will be able to assist and direct you to the correct contractor.
Glasgow West Housing Association
5 Royal Crescent
Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651
Registered with the Scottish Housing Regulator HEP 126. Registered under the Community and Benefit Societies Act 2014. Registered as a Scottish Charity SC001667.
For authorised staff users only.