5 Royal Crescent, Glasgow G3 7SL Telephone: 0141 331 6650 SMS: 07860018421

Covid-19 Update

Covid-19 Update

24 November 2020

Covid-19 Update

Updated 16:30 on 24/11/2020

Our central office continues to be closed, however we are able to offer appointments on Mondays, Wednesdays and Fridays for any critical matter(s) that cannot be resolved by telephone or email. Concierge stations are closed, and the majority of our staff are homeworking, in line with Government advice. We anticipate ongoing disruption in our response timescales and service standards: examples include Freedom of Information requests and Formal Complaints. 

Below is some key information for you:
  • Your concierge teams are focused on day-shift duties. Priority is being given to cleaning of high-touch areas. Any changes to this service will be communicated in a timely manner.
  • Our contractors will attend to Emergency repairs only and they will do so at the earliest opportunity. A repair is an emergency if a delay in attending to it could represent a significant risk to health, safety or security, or could cause significant damage to property - the Statutory Right to Repair is currently suspended. Resumption of the routine repairs service will be implemented on a phased basis, and communicated to Tenants in a timely manner. We anticipate that response times will be impacted initially whilst our contractors work through the backlog of outstanding works, and would appreciate your continued patience.  
  • To report an Emergency Repair during normal working hours (Mon-Fri, 9am-4pm) please call 0141 331 6652. 
  • If your emergency repair is outwith normal working hours, please call City Building on 0800 595 595. This number is freephone from landlines and mobiles.
  • To report a Routine Repair, please call 0141 331 6650, follow instructions to leave a voicemail and we will respond to the message and instruct works, where appropriate. Alternatively, email details to
  • We continue to undertake annual gas services in tenant's homes, in line with our statutory obligations & Government guidelines, and have now resumed our standard process to ensure all services are now carried out on time. If your service is due we will make contact a few weeks in advance to discuss access arrangements, whether you have experienced any Covid-19 symptoms, and to ask that you maintain social distancing while our contractors are in your home. 
  • In line with Government advice, trades-people are still permitted to access your home throughout 'Level 4' restrictions (which cam into force Friday 20th November at 6pm) to carry out essential works or services. Gas safety checks fall within the Scottish Government's definition of essential works.
  • Routine Environmental Services, as per the expected Winter schedule, are now being undertaken with the service recovery actions complete. A close cleaning recovery plan is nearing completion, with approximate 85% progress through the “deep clean” scheduled for each close. Thank you for your patience as your contractors work to complete this initiative.
  • All non-urgent enquiries/repairs and correspondence, including complaints, should be directed as under-noted. 
Repairs and Property Matters:
Rent/ Tenancy Matters:
GWEn Property Factoring:
Estates Services:
Accounts Payable:

  • If you do not have email/internet access, leave a voicemail message on 0141 331 6650 and a member of staff will respond within 1 working day (Monday-Friday).  
  • There are no planned changes to the Local Authority refuse collection arrangements at this time. Bulk uplift services were suspended 23/03/20 with no current plans to reinstate at this stage. To ensure Fire Safety in the common areas of your home please keep stairs/ landings and basements clear of bulk items. 
  • If you become aware of something that is a hazard please call 101 for advice, and send an email to our Estates Team. 
  • If you are concerned about the health and welfare of a neighbour, please let us know. 
  • Email us on if you have recently changed your contact details.
Please remain vigilant to information on our website or follow us on Twitter (@GlasgowWest4) and Facebook (GlasgowWestHA) where we will provide updates in the event of any further material changes in our services. We have also produced a series of info sheets and directories with helpful information to support you during the ongoing restrictions. These are available here and will be updated weekly.

If you do not have internet access, call 0141 331 6650 for current service information.

We look forward to resuming full service as soon as possible. In the meantime, please all stay safe and follow Government advice. 

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Glasgow West Housing Association
5 Royal Crescent
G3 7SL

CALL: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Fax: 0141 331 6679
SMS: 07860018421
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Registered with the Scottish Housing Regulator HEP 126. Registered under the Co-operative and Community Benefit Societies Act (2014): 1955 RS.
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