Updated 08/08/2022

We’re keeping our service provision under continuous review, taking account of emerging Covid-19 restrictions and advice.  

Our service provision from Friday 8 July 2022 is as follows:

Office and Concierge Stations

• Our 5 Royal Crescent Office is open, with controls to ensure your safety and that of staff. 
• All other methods of contacting staff remain in place as per the details below. 

• Guidance for attending the office:
Please be aware that you are able to contact us by telephone if this is your preference;
- Our main office is now fully open.  You are able to visit us in person.  We recommend that you call or email us in advance to arrange an appointment.  Priority will be given to those visitors who have made appointments in advance;
- There is no limit to visitors to the office.  
- Hand sanitiser, masks and gloves are available for your use within the reception area.
- Screens have been installed to our reception and interview areas to assist with covid safety.

• Our concierge stations remain closed at this time.
• Concierge teams are focussed on day-shift duties. Priority is being given to cleaning of high-touch areas. Any changes to this service will be communicated in a timely manner.

Working Within/ Visits to Your Home

Repairs

Emergency Repairs

• To report an Emergency Repair during normal working hours (Mon-Fri, 9am-4pm) please call 0141 331 6652. Alternatively, e-mail details to rservice@glasgowwestha.co.uk
• To report an Emergency Repair out with normal working hours, please call City Building on 0800 595 595. This number is freephone from landlines and mobiles.

Routine Repairs

• To report a Routine Repair, please call 0141 331 6652.  Alternatively, e-mail details to rservice@glasgowwestha.co.uk

Annual Gas Servicing

• We continue to undertake annual gas services in Tenant’s homes in line with our statutory obligations and Government guidelines. 
• If your service is due we will make contact several weeks in advance.
• We request your co-operation in agreeing access arrangements.

Stock Condition Surveys 

• Our Technical Team are currently carrying out stock condition surveys of our properties. You may receive a letter in the post advising on specific dates our Project Officers will be in your area. We would ask that tenants please use the contact details provided within this letter to arrange a suitable time/date to carry out the survey. The information gathered during these surveys will help inform our Major Works Investment Plan. 

Environmental Services

• Routine Environmental Services, as per the expected Soft Landscaping schedule, are planned. Caledonian Maintenance are undertaking scheduled weekly / fortnightly / Monthly cleaning.  Please contact the Estates Services Team for further information on your scheduled contractor attendance days. 
• Please see the following update in relation to Glasgow City Council Bulk uplift services which changed on 5 July 2021 HERE. Previous kerb-side bulk waste collection arrangements are no longer applicable. To ensure Fire Safety in the common areas of your home please keep stairs/ landings and basements clear of bulk items.
• For details of the Total Homes bulk uplift initiative please see HERE.
• If you become aware of any potential bulk waste health and safety issues within your communal areas or backcourt, or have any household items you wish advice on how best to dispose of please contact us as per the details outlined below.  

How to contact us

• All non-urgent enquiries/repairs and correspondence, including complaints, should be directed as under-noted. 

Repairs and Property Matters rservice@glasgowwestha.co.uk

Rent/ Tenancy Matters admin@glasgowwestha.co.uk

GWEn Property Factoring factoring@glasgowwestha.co.uk

Estates Services estates@glasgowwestha.co.uk

Accounts Payable accounts@glasgowwestha.co.uk

All other enquiries admin@glasgowwestha.co.uk

• If you do not have email/internet access, call 0141 331 6650 for current service information. If calling outwith office hours, please leave a voicemail message and a member of staff will respond on the next working day (Monday-Friday).  
• If you are concerned about the health and welfare of a neighbour, please let us know. 
• Email us on admin@glasgowwestha.co.uk if you have recently changed your contact details.

Future Service Updates

Please remain vigilant to information on our website www.gwha.org.uk or follow us on Twitter (@GlasgowWest4) and Facebook (GlasgowWestHA) where we will provide updates in the event of any further material changes in our services. We have also produced a series of factsheets with helpful information to support you during the ongoing restrictions. Factsheets are available on our website HERE and will be updated monthly. (Factsheets: Help in Your Community; Your health & wellbeing; Domestic Abuse; Welfare Benefits & Other Assistance)

We look forward to resuming full service as soon as possible. In the meantime, please all stay safe and follow Government advice.