GWHA
5 Royal Crescent, Glasgow G3 7SL Telephone: 0141 331 6650 SMS: 07860018421
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Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity.  With history dating back to 1978, we have a vision of shaping thriving communities.  With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We are looking for a highly motivated individual to support our Tenancy Team, providing quality advice, information and support to residents and the community, positively representing GWHA and our Values, focussing on front-line customer service, actively assisting and supporting the delivery of successful tenancies and neighbourhoods

The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.  Customer service experience, good time management and a minimum of 3 SCQF Level 4 (or equivalent, eg Standard Grade) are essential for this role.  Previous reception experience and/or housing association experience would also be highly advantageous. 


Services Administrator

EVH Grade 4: £21,323 - £24,112

Closing Date: Monday 9 August 2021, 12 noon

Interview Date:  Tuesday 24 August 2021


Core Responsibilities: 

  • Maintaining comprehensive and accurate records, reporting and administrative systems.  
  • Engaging in effective, appropriate and professional conduct.  
  • Delivering high standards of performance.  

Key Tasks:

  1. Front-line customer service role, including telephone, reception and duty-officer cover. 
  2. Rotating reception role: including welcoming visitors to the office, maintaining diaries and control sheets; preparing meeting room facilities, and recording and managing the distribution of mail.
  3. Providing advice and assistance to customers on GWHA services and activities, including liaising with other RSLs and partner agencies as required. 
  4. Supporting the Services Team in the administration of policies and procedures, including housing allocations, rent collection and monitoring, tenancy compliance and sustainment.
  5. Mitigating complaints through the provision of robust, accurate and prompt advice, information and support.
  6. Arranging and participating in joint house visits.


Application Form

Person Specification (for completion)

Role Profile

Covering Letter, Guidance Notes and Equal Opps

Staff Structure

Privacy Notice 


We are looking for a highly motivated individual to support our Corporate Governance and HR Team, providing enhanced customer services through proactive engagement and the provision of responsive support and information to all service users.  

The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.  Previous experience of processing payroll is essential for this role.  Experience of SAGE payroll would be advantageous. 


HR Officer – 12 months fixed term (Part Time 21 hours worked over 4/5days) 

EVH Grade 5: £25,044 - £27,832 (pro rata)


Closing Date: 12 noon, Monday 16 August 2021, 12noon

Interview Date:  Tuesday 31 August 2021


Core Responsibilities:

  • Supporting the operational management of GWHA’s Corporate Governance and HR Team through maintaining comprehensive and accurate records and delivering high level performance standards. 
  • Processing and administering payroll, reporting and administrating HR records and activities. 

Key Tasks:

  1. Process Payroll
  2. Analyse payroll records and produce monthly reports
  3. Process payroll deduction payments, including HMRC within payment timescales
  4. Maintain absence management records and reports
  5. Support recruitment and selection administration
  6. HR Administration as required


Application Form

Person Specification (for completion)

Role Profile

Covering Letter, Guidance Notes and Equal Opps

Staff Structure

Privacy Notice


Glasgow West Housing Association is a Living Wage Employer.

Promoting Equality        Registered as a Scottish Charity NO. SCO01667 


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Glasgow West Housing Association
5 Royal Crescent
Glasgow
G3 7SL

CALL: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Fax: 0141 331 6679
SMS: 07860018421
E-Mail: admin@glasgowwestha.co.uk
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Registered with the Scottish Housing Regulator HEP 126. Registered under the Co-operative and Community Benefit Societies Act (2014): 1955 RS.
Registered as a Scottish Charity SC001667.