Speak to Us

We are aware that tenants can find themselves in rent arrears for many different reasons.
Your Tenancy Services Officer is here to help you and offer advice.
If you are failing to pay your rent, for whatever reason, come and speak to us now and don't make things worse.

Frequently Asked Questions
What will happen if I contact you about my rent arrears?
You will be offered a private appointment with your Tenancy Services Officer. If you are unable to come into the office we will offer a home visit at a mutually agreed time and date.

How can they help me?
Our staff are trained to deal with your problems confidentially.
They can:

• Agree an arrangement to pay your rent arrears in weekly, fortnightly or monthly instalments.
• Help identify benefits you may be entitled to.
• Refer you to our Welfare Benefits Advisers for support and assistance.
• Refer you to outside agencies.
• They can arrange an appointment for you to meet with Citizens Advice Bureau and Drumchapel Money Advice Centre, who attend our office on Wednesday mornings. 

What will happen if I ignore my arrears?
We will do everything within our power to help you stay in your home. If arrears continue to increase we may consider taking legal action against any tenant who continues to ignore their arrears, in some cases this may lead to eviction. 
Please do not let this happen to you and speak to us.

What other action can you take to collect my arrears?
We will make every effort to help you deal with your rent arrears but we need you to work with us. If we cannot reach an agreement with you, or you break an arrangement to pay arrears, we may consider further action. For example, we may apply for the rent you owe to be deducted from your benefit, or even apply to the court to claim part of your wages.

Why is it important for us to collect rent?
A large part of your rent goes directly into repairing and maintaining your home. We also use part towards upgrading your and other tenants’ homes.

Please do not put your head in the sand and contact us on 0141 331 6678. We are here to help.