5 Royal Crescent, Glasgow G3 7SL Telephone: 0141 331 6650

When to Report a Repair

When to Report a Repair

Glasgow West Enterprises as factor, will instruct repairs to the common areas of your block within our delegated authority.  It is your responsibility as a homeowner to make sure the common parts of your building are kept in a good condition and we are here to help you do this.   If you see something requiring attention it is important to say something.   It is best to report repairs as soon as possible as this may prevent further damage your property.

Should you be aware of the need for repairs to the building, you should contact us as soon as possible to help minimise damage and mitigate increase in cost.  Where there is an emergency affecting the common parts, out with our normal office hours, you should contact the “Out of Hours” contractors, details for which are on our office answer-machine and link below. 

Where works are instructed by GWHA, this will be on behalf of GWen, in line with the agreed levels of authority.  No financial interest and or personal benefit is gained from these appointments.

Our response times and contact details are set out in your Annual Information Statement. You can also report repairs online through your customer portal account. If you don’t have access to your owner’s portal and it sounds of interest click here to register.  Please remember to include your name, full address & email address you would like to use for your account.

As a homeowner, you are responsible for all repairs within your private property.

OUT OF HOURS EMERGENCY CALL OUTS

An emergency is a risk to health, safety or security, or where a delay in attending may result in significant damage to your property.

Out of Hours Emergency Procedure Advice is available HERE

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Glasgow West Housing Association
5 Royal Crescent
Glasgow
G3 7SL

CALL: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Fax: 0141 331 6679
SMS: 07860018421
E-Mail: admin@glasgowwestha.co.uk
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Registered with the Scottish Housing Regulator HEP 126. Registered under the Community and Benefit Societies Act 2014. Registered as a Scottish Charity SC001667.