Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity.  With history dating back to 1978, we have a vision of shaping thriving communities.  With over 1500 rented properties: Homes are our purpose, service is our priority.

We are looking for a highly motivated individual to support our Property Services Team actively assisting and supporting the delivery of robust asset management, procurement and sustainability strategies, with a focus on the protection of property investment and assets.

The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.

Services Officer (Repairs)
EVH Grade 5: £23,904 - £26,566
Interview:  Thursday 25 October 2018

Core Responsibilities:

• Commitment to enhanced customer service through the provision of quality advice, information and support to residents and the community
• Maintaining comprehensive and accurate records, reporting and administrative systems

Key Tasks:

• Front-line customer service and first point of contact for telephone calls to Property Services Team.
• Liaising with customers to accurately record details of property repairs, including providing information on the Statutory Right to Repair.
• Processing works orders, and liaising with contractors to ensure compliance with response times.
• Ensuring robust management of key register and long term void inspections.
• Co-ordinating customer / contractor / service officer access to facilitate property inspections and work progress.
• Maintaining and updating records/systems and preparing statistical information for reporting purposes. 
• Supporting the Services Team in the administration of policies and procedures (including annual gas servicing; alterations and improvements) and in the delivery of team plans, objectives and performance indicators.

Closing Date: Monday 1 October 2018, 12noon

Application Form

Person Specification (for completion)

Role Profile


Covering Letter, Guidance Notes and Equal Opps

Staff Structure

Privacy Notice

Promoting Equality          Registered as a Scottish Charity NO. SCO01667        

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity.  With history dating back to 1978, we have a vision of shaping thriving communities.  With over 1500 rented properties: Homes are our purpose, service is our priority.

We are looking for a highly motivated individual to support our Tenancy Services Team and to provide effective leadership of the Services Team, which includes tenancy management and tenancy sustainment services.

The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.

Services Manager: Tenancy Services
EVH Grade 8/SM1: £38,403 - £42,597
Pre-Interview Assessments will take place week commencing: Monday 8 October 2018
Interview:  Wednesday 24 October 2018

Core Responsibilities: 

• Commitment to enhanced customer service through the provision of quality advice, information and support to residents and the community.
• High level of technical/specialist knowledge.
• Driving excellence across internal/external services, initiatives and performance.  
• Leading the development of comprehensive and accurate records, reporting and administrative systems that demonstrate compliance with legislative and regulatory standards and reflect best practice.  
• Responsible through the Services Director to the Chief Executive and ultimately the Management Committee for policy outcomes and performance, within a framework of continuous improvement and execution of strategies and initiatives for enhanced customer service, optimum performance, robust governance while supporting learning & growth.

Key Tasks:

• Operational leadership and direction of services, activities and performance across multi-tenure housing (and other) stock including housing advice, void management, rent setting and collection, tenancy management and sustainment. 
• Leading tenancy/lease negotiations for new and remodelled housing management services.
• Key role in the development and delivery of effective Community and Tenancy Sustainment Strategies, and in identifying wider engagement opportunities.
• Driving a culture of enhanced customer services, optimum performance and best practice.
• Developing strategy/policy/procedures/KPIs and databases, mitigating risk and ensuring compliance with legislative, governance, regulatory and best practice.

The successful candidate will be required to undertake a Basic Disclosure Scotland check.

Closing Date: Tuesday 25 September 2018, 12noon

Application Form

Person Specification (for completion)

Role Profile

Covering Letter, Guidance Notes and Equal Opps

Staff Structure

Privacy Notice 

Promoting Equality          Registered as a Scottish Charity NO. SCO01667