Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity.  With history dating back to 1978, we have a vision of shaping thriving communities.  With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

With one of our key priorities focusing on service excellence, we launched our new Front-Line Services Team in 2024, set up to enhance the customer service experience and support the delivery of our new response repairs service.  

Services Assistant  

EVH Grade 5

£31,792 - £35,332 

2 x permanent, full time

Closing Date: Friday 24 April 2026, 12noon

Interview Date: Monday 11 May 2026

The Services Assistants are responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, supporting completion of housing applications, arranging, and attending home visits and initial front line complaint resolution. 

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting. 

Experience in a similar role would be advantageous as would completion of CIH (Chartered Institute of Housing) Level 3 but this is not essential.  

We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for.  For the right person, we can offer formal training, ongoing support and continuous professional development to help progress your career in housing!  

Application Pack (for completion)

Application Form (for completion)

Equal Opportunities Monitoring Form (for completion)

To apply, please send your completed application pack, together with completed application form to recruitment@glasgowwestha.co.uk . 

We also ask you complete and return the Equality Monitoring Form to help us to plan and deliver effective services and to meet our legal and regulatory obligations.

In return, we offer generous EVH Terms and Conditions which include 25 days annual leave and 15 public holidays, as well as a range of current additional GWHA benefits:  including:

25 days annual leave and 15 public holidays, with additional leave purchase option.

Flexible working practices including flexi time, home working, enhanced occupational maternity, paternity and shared parental leave

Defined contribution pension scheme

Ongoing professional development & training opportunities 

Cycle to work scheme

Travel to work loan scheme & discounted bus travel

Annual service commitment award, long service award, additional festive leave, and access to Housing Perks voucher scheme. 

Death in Service Benefit 

All posts subject to satisfactory Disclosure Check. 

For an informal discussion, please email recruitment@glasgowwestha.co.uk in the first instance. 

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Promoting Equality          Registered as a Scottish Charity NO. SCO01667