Service Quality Guarantee Relaunch

We’re pleased to announce the relaunch of our Service Quality Guarantee. This refreshed document sets out the standards you can expect from Glasgow West Housing Association, covering everything from customer service and tenancy support to repairs, safety, and estate management.

Why has it been updated?
We’ve reviewed and improved the Service Quality Guarantee to make sure it reflects current best practice, regulatory requirements, and the feedback we’ve received from tenants. Our aim is to provide clear, accessible information so you know exactly what to expect from us—and what we ask in return.

What’s inside?

• Our commitment to exceptional customer service
• Standards for tenancy, rent, repairs, and estate management
• Health & safety and annual gas servicing information
• Guidance on how we keep you informed and how you can get involved
• Contact details and ways to share feedback

Need support or have questions?
If you have any questions about the Service Quality Guarantee or need support with any of our services, please contact us using the details below.

Committed to continuous improvement
We are committed to regularly reviewing the Service Quality Guarantee to ensure it continues to meet your needs and reflects your feedback.

Accessible for everyone
If you require this document in another format or language, please let us know and we’ll be happy to assist.

We encourage all tenants to read the Service Quality Guarantee so you’re clear on our promises and your responsibilities.