Find here a copy of our Comments and Complaints Policy.

Comments and Complaints Policy


If you would like to formally record a comment or complaint, please use the feedback form below.

Feedback Form


Alternatively, please click below to access our online contact form, ensuring you provide sufficient information to allow us to investigate.

Online Contact Form

 

Significant Performance Failures

If you are a tenant (or an individual or group representing tenants), and you have significant concerns about the way we operate, you have the right to report this to the SHR.  You should raise your concerns with us in the first instance to give us a reasonable time to respond and/or fix the failure.  A Significant Performance Failure (SPF) is not an individual tenant complaint about services.  Further information about SPFs is contained within our Comments and Complaints Policy and within the Scottish Housing Regulator's guidance leaflet, which you will find below.

SHR Significant Performance Failures

Notices

Vacancies

Please check our vacancies page for our current vacancies.


CIH Income Management

GWHA is pleased to advise that we have been recognised by the Chartered Institute of Housing in respect of our on-going work in income management. Please see CIH Certificate of Recognition for further information.


Online Customer Portal

Your Online Customer Account is now available, select the appropriate button from the homepage which will direct you to either your tenant or owner account.