21 February 2022

Covid-19 Update

Updated 16/02/2022

We’re keeping our service provision under continuous review, taking account of emerging Covid-19 restrictions and advice.  

Our service provision from Monday 21 February 2022 is as follows:

Office and Concierge Stations

• Our 5 Royal Crescent Office will be open, with controls to ensure your safety and that of staff.  
• All other methods of contacting staff remain in place as per the details below.


• Guidance for attending the office:

- Please continue to contact us by telephone in the first instance;
- If you require to visit us in person, please call or email in advance to arrange an appointment;
- Visitors to the office will be limited to 1 person per household (unless alternative arrangements agreed in advance) and will be required to ‘check in / out’ using the GWHA QR code displayed in the reception area. Please visit www.mygov.scot/help-qr-check-in for more information.

Working Within/ Visits to Your Home

Our staff and contractors will carry out a lateral flow test, with a negative result, before entering your home.  We request that you, and anyone living with you, carry out a lateral flow test, and confirm a negative result, before our staff and contractors attend.  

We ask that you maintain a 1 metre social distance from any staff or contractor whilst they are within your home, and to open windows and doors to fully ventilate the property if this is possible. 

Repairs

Emergency Repairs

• Our contractors continue to attend to Emergency Repairs. A repair is an emergency if a delay in attending to it could represent a significant risk to health, safety or security, or could cause significant damage to property.
• To report an Emergency Repair during normal working hours (Mon-Fri, 9am-4pm) please call 0141 331 6652.
• To report an Emergency Repair out with normal working hours, please call City Building on 0800 595 595. This number is freephone from landlines and mobiles.

Routine Repairs

• To report a Routine Repair, please call 0141 331 6652.  Alternatively, e-mail details to rservice@glasgowwestha.co.uk

Annual Gas Servicing

• We continue to undertake annual gas services in Tenant’s homes in line with our statutory obligations and Government guidelines. 
• If your service is due we will make contact several weeks in advance.
• We request your co-operation in agreeing access arrangements, disclosing whether you have experienced any Covid-19 symptoms, and in your continued adherence to maintaining social distancing while our contractors are in your home.
• Gas Safety checks fall within the Scottish Government’s definition of essential works therefore, please ensure access is provided upon request. 

Property Inspections

• We have been  working to address the backlog of issues reported  which required property inspections, there are now only a small number outstanding and we hope to address these within the next few weeks.   .Thank you for your patience.  
• In instances where you consider that a previously reported repair still requires attention, please contact us on 0141 331 6652 or via email at rservice@glasgowwestha.co.uk 

Stock Condition Survey 

• Our Technical Team are currently carrying out stock condition surveys of our properties. You may receive a letter in the post advising on specific dates our Project Officers will be in your area. We would ask that tenants please use the contact details provided within this letter to arrange a suitable time/date to carry out the survey. The information gathered during these surveys will help inform our Major Works Investment Plan. 

Environmental Services

• Routine Environmental Services, as per the expected Soft Landscaping schedule, are planned. Caledonian Maintenance are undertaking scheduled weekly / fortnightly / Monthly cleaning.  Please contact the Estates Services Team for further information on your scheduled contractor attendance days. 
• Please see the following update in relation to Glasgow City Council Bulk uplift services which changed on 5 July 2021 HERE. Previous kerb-side bulk waste collection arrangements are no longer applicable. To ensure Fire Safety in the common areas of your home please keep stairs/ landings and basements clear of bulk items.
• For details of the Total Homes bulk uplift initiative please see HERE.
• If you become aware of any potential bulk waste health and safety issues within your communal areas or backcourt, or have any household items you wish advice on how best to dispose of please contact us as per the details outlined below.  

How to contact us

• All non-urgent enquiries/repairs and correspondence, including complaints, should be directed as under-noted. 

Repairs and Property Matters rservice@glasgowwestha.co.uk

Rent/ Tenancy Matters admin@glasgowwestha.co.uk

GWEn Property Factoring factoring@glasgowwestha.co.uk

Estates Services estates@glasgowwestha.co.uk

Accounts Payable accounts@glasgowwestha.co.uk

All other enquiries admin@glasgowwestha.co.uk

• If you do not have email/internet access, call 0141 331 6650 for current service information. If calling outwith office hours, please leave a voicemail message and a member of staff will respond on the next working day (Monday-Friday).  
• If you are concerned about the health and welfare of a neighbour, please let us know. 
• Email us on admin@glasgowwestha.co.uk if you have recently changed your contact details.

Future Service Updates

Please remain vigilant to information on our website www.gwha.org.uk or follow us on Twitter (@GlasgowWest4) and Facebook (GlasgowWestHA) where we will provide updates in the event of any further material changes in our services. We have also produced a series of factsheets with helpful information to support you during the ongoing restrictions. Factsheets are available on our website HERE and will be updated monthly.

We look forward to resuming full service as soon as possible. In the meantime, please all stay safe and follow Government advice.