Glasgow West Enterprises as factor, will instruct repairs to the common areas of your block within our delegated authority.  It is your responsibility as a homeowner to make sure the common parts of your building are kept in a good condition and we are here to help you do this.   If you see something requiring attention it is important to say something.   It is best to report repairs as soon as possible as this may prevent further damage your property.

Should you be aware of the need for repairs to the building, you should contact us as soon as possible to help minimise damage and mitigate increase in cost.  Where there is an emergency affecting the common parts, out with our normal office hours, you should contact the “Out of Hours” contractors, details for which are on our office answer-machine and link below. 

Where works are instructed by GWHA, this will be on behalf of GWen, in line with the agreed levels of authority.  No financial interest and or personal benefit is gained from these appointments.

Our response times and contact details are set out in your Annual Information Statement. You can also report repairs online through your customer portal account. If you don’t have access to your owner’s portal and it sounds of interest click here to register.  Please remember to include your name, full address & email address you would like to use for your account.

As a homeowner, you are responsible for all repairs within your private property.

There are a number of ways to report a repair to Bell:

  Call Bell on  0141 336 7111

Email The Bell Group at gwha@bellgroup.co.uk

If you require an emergency repair out with office hours, please refer to our Emergency Contact Numbers.

When reporting a repair please ensure you have the following information available:

• Your name and address 
• Your telephone number (if you have one)
• The required repair with full information of the issue and provide photographs if possible, and if it is communal or internal to your property 
• How and when the contractor will get access to your home. 

How long will my repair take be be fixed?
Your repair is categorised into one of the following:

• Routine (to be completed within 10 working days)
• Urgent (to be completed within 3 working days)
• Emergency (to be completed within 6 hours)

At the time of the telephone call, Bell will confirm anticipated repair timescales, the proposed contractor attending and whether or not this is a Statutory Right to Repair. Further information on the Statutory Right to Repair scheme can be found here.