It is our duty as a registered factor to provide each homeowner we manage with a written statement of services, setting out, in a simple and transparent way the terms and service delivery standards of the arrangement in place between us and the homeowner.

Property Factor Code of Conduct
The Code of Conduct for Property Factors (CoC) was introduced in accordance with the Property Factors (Scotland) Act 2011, effective from 01 October 2012. Following presentation to the Scottish Parliament in January 2021, the revised CoC for Property Factors is due to take effect from 16 August 2021. We now enclose our revised Written Statement of Services along with our summary of changes documents for your information, a copy of which can be found below.

The Written Statement of Services should be read in conjunction with the accompanying “Annual Information Statement”. Your Annual Information Statement contains specific information relation to you and your property within our managed block.

As of August 2021 changes have been made to our Written Statement of Service. Our Written Statement of Service and Summary of Changes schedule can be found below.

Related Documents
Written Statement of Services
Summary of Changes to WSS - August 2021