We are committed to providing high quality, customer focused services that reflect our values; are compliant with our corporate strategy and within our framework of Enhanced Services, Robust Governance and Optimum performance; adopting the highest professional standard at all times.

This Code of Conduct, which has been developed in conjunction with both residents and service providers; sets out the baseline standards expected from all appointed contractors, sub-contractors, consultants, and all other operatives when working in or around the homes of our residents.

The document additionally sets out expectations and guidelines for our residents when engaging with any organisation appointed by us to carry out duties or works in, or around their home.

Download our Code of Conduct