| Where there is a risk to health, safety or security, or where a delay in attending may result in significant damage to the property.   Water ingress to your home and lift break-downs are examples. We ask you note, loss of TV signal is NOT an Emergency Repairs. | If you contact an out-of-hours contractor for a repair that is not an emergency, or for a repair that is your responsibility, you will be recharged the full cost, including the premium call-out rate which is often in excess of £150.00. Repairs caused by faults in your appliances will also be recharged to you. | 
| Emergency Type | Company | Phone Number | Comments | 
| Gas Leaks | National Grid | 0800 111 999 | N/A | 
| Electric Supply Faults | Scottish Power | 0800 092 9290 | N/A | 
| Mains Water or Drainage Faults | Scottish Water | 0800 731 0840 | Water Faults | 
| Mains Water or Drainage Faults | Scottish Water | 0845 601 8855 | Information Line | 
| Roads & Street Lighting Faults | City Lighting | 0800 37 36 35 | (Not stair or back court lighting) | 
| Police Emergency | N/A | 999 | Non-emergency 101 | 
| Health Emergency | NHS24 | 111 | Urgent health advice | 
| Social Work | GCC | 0800 811 505 | N/A | 
| Homelessness | Hamish Allan Centre | 0800 838 502 | N/A | 
| Community Alarms/Telecare | Cordia | 0141 276 2020 | Only available if you already pay for this service | 
| For All Stock | Company | Phone Number | 
| All trades including chute blockages | Bell Group | 0141 336 7111 | 
| For other queries, contact your concierge: | ||
| Blythswood Court Concierge (currently operating 7am-7pm) | GWHA | 0141 428 3246 | 
| St Vincent Court Concierge (currently operating 7am-7pm) | GWHA | 0141 428 3247 | 
| Hyndland Concierge | GWHA | 0141 428 3248 | 
| Lift Faults | Company | Phone Number | Reference | 
| Lifts in all stock | City Building | 0800 595 595 | Quote address and contact name. | 
Glasgow West Enterprises Limited
                         5 Royal Crescent
                         Glasgow
                         G3 7SL
Phone: 0141 331 6673
Fax: 0141 331 6679
                         E-Mail: factoring@glasgowwestha.co.uk
Office Hours & Public Holidays

Company Reg No: SC375676 VAT Reg No: 108 2556 26 Registered as a Scottish Property Factor No: PF000329
For authorised staff users only.