We aim to provide a first class service to tenants, housing applicants, factored owners and others who use our services. There may be occasions, however, when our service falls short or when you may have suggestions for improvement. There may also be times when you would like to tell us that you are happy with the service you have received.
GWHA Complaint Guide
Your comments, suggestions and complaints are important to us, as they help us improve the services we provide. Read more in our Complaints Handling Guide.
Significant Performance Failures
If you are a tenant (or an individual or group representing tenants), and you have significant concerns about the way we operate, you have the right to report this to the Scottish Housing Regulator (SHR). You should raise your concerns with us in the first instance to give us a reasonable time to respond and/or fix the failure.
Company Reg No: SC375676 VAT Reg No: 108 2556 26 Registered as a Scottish Property Factor No: PF000329
For authorised staff users only.