5 Royal Crescent, Glasgow G3 7SL Telephone: 0141 331 6673

Comments and Complaints

Comments and Complaints

Find here a copy of our Comments and Complaints Policy.

Comments and Complaints Policy

If you would like to formally record a comment or complaint, please use the feedback form below which you can fill out and return to our office or email to admin@glasgowwestha.co.uk

Feedback Form

Alternatively, please click below to access our online contact form, ensuring you provide sufficient information to allow us to investigate.

Online Contact Form

Significant Performance Failures

If you are a tenant (or an individual or group representing tenants), and you have significant concerns about the way we operate, you have the right to report this to the SHR.  You should raise your concerns with us in the first instance to give us a reasonable time to respond and/or fix the failure.  A Significant Performance Failure (SPF) is not an individual tenant complaint about services.  Further information about SPFs is contained within our Comments and Complaints Policy and within the Scottish Housing Regulator's guidance leaflet, which you will find below.

SHR Significant Performance Failures

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When to report a Repair
Emergency Numbers
Major Repairs and Costs
Fire Safety
Complaints
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Glasgow West Enterprises Limited
5 Royal Crescent
Glasgow
G3 7SL

CALL: 0141 331 6673

Phone: 0141 331 6673

Fax: 0141 331 6679
E-Mail: factoring@glasgowwestha.co.uk
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