5 Royal Crescent, Glasgow G3 7SL Telephone: 0141 331 6673

Comments and Complaints

Comments and Complaints

We aim to provide a first class service to tenants, housing applicants, factored owners and others who use our services. There may be occasions, however, when our service falls short or when you may have suggestions for improvement. There may also be times when you would like to tell us that you are happy with the service you have received. 

GWHA Complaint Guide
Your comments, suggestions and complaints are important to us, as they help us improve the services we provide. Read more in our Complaints Handling Guide.


Making a Complaint, Comment or Compliment
You can formally record a comment or complaint by: 
We do not record complaints through our Facebook and Twitter account; you will signposted to use one of the methods above.


GWEn Complaint Guide
The process followed for complaints made by customers of GWEn is the same, except for who you contact if you are unhappy with our decision. Read more in our GWEn Complaint Guide.


Unacceptable Actions
We expect staff to treat customers with courtesy and respect and the same courtesy and respect is expected from customers. If any actions/ behaviours are deemed unacceptable during the complaints process, we will review these in line with our Unacceptable Actions Policy.

Significant Performance Failures
If you are a tenant (or an individual or group representing tenants), and you have significant concerns about the way we operate, you have the right to report this to the Scottish Housing Regulator (SHR). You should raise your concerns with us in the first instance to give us a reasonable time to respond and/or fix the failure. 

Further information about Significant Performance Failures is contained within our Complaint Handling Guide, on the SHR's website and within their Significant Performance Failure Leaflet.

Related Documents
GWHA Complaint Handling Guide
Unacceptable Actions Policy
GWEn Customer Complaint Guide
Complaint & Compliment Form
Significant Performance Failure Leaflet

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Glasgow West Enterprises Limited
5 Royal Crescent
Glasgow
G3 7SL

CALL: 0141 331 6673

Phone: 0141 331 6673

Fax: 0141 331 6679
E-Mail: factoring@glasgowwestha.co.uk
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