Our Out-of-Hours repairs service is for repairs that are genuine emergencies that can’t wait until our office re-opens.
It is your responsibility to ensure, before you call the Out-of-Hours Repairs Service, that the repair is an emergency. Otherwise you could have an expensive bill to repay as these repairs attract a premium rate from contractors (often in excess of £150).
Any emergency call out that is deemed not to be an emergency will result in a rechargeable repair.
A repair is an emergency if a delay in attending to it could represent a risk to health, safety or security, or could cause significant damage to property. Examples include:
Examples of non-emergency repairs include:
If you are unsure of who to call for the emergency repair or if the issues constitute an emergency, please contact our concierge station on 0141 428 3247 where a member of staff will be able to assist and direct you to the correct contractor.
Glasgow West Housing Association
5 Royal Crescent
Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651
Registered with the Scottish Housing Regulator HEP 126. Registered under the Co-operative and Community Benefit Societies Act (2014): 1955 RS.
Registered as a Scottish Charity SC001667.
For authorised staff users only.