Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity.  With history dating back to 1978, we have a vision of shaping thriving communities.  With over 1500 rented properties: Homes are our purpose, service is our priority.

We are looking for highly motivated individuals to support our Services Team, providing enhanced customer services through proactive engagement and the provision of responsive support and information to all service users.

The successful candidates will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills


Policy and Performance Coordinator (Part Time 17.5 hours)
EVH Grade 7: 31,282 - 34,350 pro rata
Closing Date: Monday 5 February 2018 - 12:00 noon.
Interview Date: Monday 26 February 2018

Core Responsibilities:
--Performance leadership and compliance.
--Leading co-ordination of core internal/external services and performance. 
--Demonstrating a high level of technical/specialist knowledge. 

Key Tasks include:
1. Developing robust performance management frameworks.
2. Monitoring and reporting on policy/procedural compliance.
3. Coordinating, analysing and presenting performance reports for services functions.
4. Ensuring accurate and timely completion of regulatory returns (including Annual Report, APR and ARC)
5. Scrutinising and validating performance data.
6. Liaising with Teams to identify and implement process efficiencies.
7. Ensuring appropriate performance bench-marking.

Policy Performance Co-ordinator Guidance Notes

Policy Performance Co-ordinator Application Form

Policy Performance Co-ordinator Person Specification (for completion)

Policy Performance Co-ordinator Role Profile
 


Team Leader
EVH Grade 6: 26,748 - 29,241
Closing Date: Monday 5 February 2018 - 12:00 noon.
Interview Date: Thursday 1 March 2018

Core Responsibilities:
--Leading a small front line customer service team responsible for providing excellent quality information, advice and support on matters including: housing allocations, tenancy compliance and sustainment. 
--Optimising customer service satisfaction and mitigating complaints.
--Ensuring the effective allocation of resources for timeous delivery of corporate and team objectives.

Key Tasks include:
1. Guiding and coaching the Team to provide accurate, prompt and comprehensive information and advice.
2. Supporting the team through regular planning and support sessions.
3. Management of the central office reception, including switchboard, mail and meeting rooms.
4. Developing procedures, team and SMART plans to ensure high standards of performance.
5. Coordinating the production of publications such as newsletters.

Team Leader Guidance Notes

Team Leader Application Form

Team Leader Person Specification (for completion)

Team Leader Role Profile


Services Administrator x 2
EVH Grade 3/4:  16,510 - 22,421 (salary dependent on skills and experience)
Closing Date: Monday 12 February 2018 - 12:00 noon.
Interview Date: Monday 5 March 2018

Core Responsibilities:
--Front line customer service providing advice, information and support on matters including housing allocations,  tenancy compliance and sustainment.
--Optimising customer service satisfaction and mitigating complaints.
--Maintaining comprehensive and accurate records, reporting and administrative systems. 


Key Tasks include:
1. Telephone, reception and duty-officer cover.
2. Rotating reception role: including welcoming visitors to the office, maintaining diaries and    control sheets; preparing meeting room facilities, and recording and managing the distribution of mail.
3. Providing advice and assistance to customers on GWHA services and activities, including liaising with other RSLs and partner agencies as required.
4. Arranging and carrying out house visits.
5. Assisting with the production of publications such as newsletters, invitations and display/information boards for tenant conferences.

Services Administrator Guidance Notes

Services Administrator Application Form

Services Administrator Person Specification (for completion)

Services Administrator Role Profile


Concierge (Night Shift)

EVH TAS 2/3: 17,336 - 20,689 pro rata
Closing Date: Monday 5 February 2018 - 12:00 noon.
Interview Date: Friday 23 February 2018

Core Responsibilities:
--Front line 24-hour customer services, delivering a range of estate and site based services to ensure the protection of property investment and assets. 
--Providing excellent quality advice, information and support to customers, including reception and welfare services, meeting and greeting visitors and directing telephone calls. 
--Optimising service satisfaction and mitigating complaints.
--Maintaining comprehensive and accurate records, reporting and administrative systems. 

Key Tasks include:
1. Delivering estate based services including the cleaning of communal areas and facilities maintenance.
2. Ensuring effective security, accurate incident monitoring and reporting.
3. Effective monitoring and maintenance of the local environment.
4. Acting as a point of contact for residents, referring issues onto other staff where appropriate.
5. Minor ad-hoc repair works, as required.

Hours of work are 7pm 7am on a 4 day on / 4 day off pattern.


Concierge Guidance Notes

Concierge Application Form

Concierge Person Specification (for completion)

Concierge Role Profile


Estates Apprentice
EVH TAS 1: 15,681
Closing Date: Monday 5 February 2018 - 12:00 noon.
Interview Date: Friday 23 February 2018

Core Responsibilities
--Front line 24-hour customer services, assisting the delivery of a range of estate and site based services to ensure the protection of property investment and assets. 
--Providing excellent quality advice, information and support to customers, including reception and welfare services, meeting and greeting visitors and directing telephone calls. 
--Optimising service satisfaction and mitigating complaints
--Maintaining comprehensive and accurate records, reporting and administrative systems.

Key Tasks include:
1. Supporting the delivery of estate based services including the cleaning of communal areas and facilities maintenance.
2. Assisting in the effective monitoring and maintenance of the local environment.
3. Minor ad-hoc repair works, as required

Hours of work Monday Friday 8am 4pm
Please note this is a fixed term contract for two years with training included. 

Estates Apprentice Guidance Notes

Estates Apprentice Application Form

Estates Apprentice Person Specification (for completion)

Estates Apprentice Role Profile


Please note all posts are subject to satisfactory Disclosure.

Promoting Equality          Registered as a Scottish Charity NO. SCO01667 


 

Notices

Vacancies

Please check our Vacancies page for information on current vacancies and how to apply.


Calendar - Incorrect Telephone Number

Please note that the office telephone number on our 2018 Calendar is incorrect and our main switchboard telephone number is 0141 331 6650. We apologise for any inconvenience this may have caused.


Press Statement

Please follow this link to read statement provided to the press 8/12/17 regarding Berkeley Street Bins.