With over 2000 tenants, residential and commercial owners receiving services and with 40 years local experience, Glasgow West Housing Association Ltd (GWHA) is a respected community controlled, charitable housing services provider in the West End of Glasgow.

GWHA operates within a mature set of multi-tenure, inner city neighbourhoods, in the Anderston, Burnbank Gardens, Hillhead, Kelvingrove, Hyndland and Partick communities, in the West of Glasgow. The area consists mainly of tenure invisible, high density pre-1919 tenemental stock, with few gap sites and infrequent, challenging, development opportunities.

We are proud of our resilience and roots; originating from Hillhead HA in 1978 and maturing through the successful fusion of 7 housing stock transfers; 5 from local housing associations and 2 from Glasgow Housing Association.

GWHA employs 60 staff, owns 1486 houses and through our subsidiary, Glasgow West Enterprises Ltd, provides factoring services to 581 residential and commercial owners. 

Generous EVH Terms and Conditions, including a Defined Contribution Pension Scheme, apply to all posts.


Services Director

EVH Grade 10 SM14 - 16: £59,282 - £61,930
Interview Date:
  Wednesday 8 August 2018

We are
looking for a highly motivated individual to lead the Services Team, developing and driving sustainable, robust, divisional strategies, policies and performance and the promotion of GWHA’s vision and values, through effective leadership, direction and alignment of corporate planning and services.

The successful candidate will have
significant experience of leading multi-disciplinary teams, be a confident leader and ambassador with a commitment to community controlled ethos and GWHA values.  You will demonstrate leadership of complex projects and assets, sound judgement, strong analytic skills and creative and innovative thinking.

Possession of a tertiary level qualification, a management qualification and/or CIH membership would be desirable.

Full details are set out within the application pack available from our website www.gwha.org.uk  

Closing date for applications: 12 Noon on Monday 23 July 2018

Interviewees may also be required to attend and participate in testing at a mutually convenient time in the 2 weeks prior to interview.

The successful candidate will be required to undertake a Basic Disclosure Scotland check.

Application Form

Person Specification (For completion)

Role Profile

Covering Letter, Guidance Notes & Equal Opps

Staff Structure

Privacy Notice



Services Administrator (Property Services)
Grade 3 - £16,948 - £19,499 per annum
Technical Assessment:  Monday 30 July 2018
Interview: Thurs 9 August 2018

We are looking for a highly motivated individual to support our Property Services Team working on Customer Service and Satisfaction Initiatives.

The successful candidate will be performance driven and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.

Key Tasks will include -
• Assisting the delivery of projects, including liaising with residents and other relevant stakeholders  
• Maintaining administrative records including Customer Satisfaction, Contractor Performance.
• Supporting the implementation and administration of Asset Management Software.
• Assisting with the administration of cyclical works, including liaising with tenants and contractors regarding annual gas servicing.
• Assisting with resident queries.


Closing Date: 12 noon, Monday 16 July 2018

Application Form

Person Specification (for completion)

Role Profile

Covering Letter, Guidance Notes and Equal Opps

Staff Structure

Privacy Notice



Estates Apprentice
Providing a range of site based services to residents including cleaning, environmental, repairs and security.    

Core Responsibilities will include, but not limited to – 
  1. Support the delivery of a range of site based services to residents including cleaning, facilities maintenance and welfare.  
  2. Assist in the effective monitoring and maintenance of local environment.
  3. Assist with the provision of an effective customer service to residents including reception service, meeting and greeting visitors and directing telephone calls. 
  4. Minor ad-hoc repairs, as required. 
  5. Complete training programme as required.
Please note this is a fixed term contract for two years with training included.  

The hours of work are Monday – Friday 8am – 4pm.

Salary: £15,968

Candidates applying for this vacancy must be eligible for The Glasgow Guarantee.  Candidates should be Workless and 20-29yrs or 50yrs + or Armed Forces Veterans.  To check your eligibility, prior to applying, you should go to the link below and register to receive a password to apply on the “mappit” website.

Applications must be completed via Glasgow Guarantee. 

Closing Date: 12midnight, Sunday 22 July 2018

Promoting Equality          Registered as a Scottish Charity NO. SCO01667    

Services Trainee
Providing administrative support to Services Teams.  

Key Tasks:
  • Maintaining and updating manual and computer records and control sheets, including estate management records, tenancy and property management databases.
  • Dealing with customer enquiries and liaising with GWHA service contactors, agents and partners.
  • Assisting with the production of publications such as invitations and display information boards for events (AGM, Annual Tenants Conference) and with the collation of bulk mailing.  
  • Assisting in collation of statistical data for corporate purposes, including annual performance returns, annual report and committee reports.
  • Providing telephone and reception cover, including meeting and greeting visitors and directing visitors and telephone calls to the appropriate member of staff.
  • Receiving, recording and distributing incoming mail and emails. Recording and franking outgoing mail and delivering to the Post Office.
  • Assisting with the delivery of newsletters and mail. 
  • Supporting Officers in the delivery of GWHA objectives and priorities.
  • Complete training programme/ course as required.
Please note this is a fixed term contract for two years with training included.  

The hours of work are Monday – Friday 9am – 5pm.

Salary: £15,968

Candidates applying for this vacancy must be eligible for The Glasgow Guarantee.  Candidates should be Workless and 20-29yrs or 50yrs + or Armed Forces Veterans.  To check your eligibility, prior to applying, you should go to the link below and register to receive a password to apply on the “mappit” website.

Applications must be completed via Glasgow Guarantee. 


Closing Date: 12midnight, Sunday 29 July 2018

              
Notices

Office Closure

The office is closed on Friday 13th and Monday 16th July 2018.  We will reopen at 9am on Tuesday 17th.  For emergency contacts click here or phone 0141 331 6650 and listen to the options.


AGM 2018

Our AGM took place on 25 June 2018, please see here for an update on the event and news that Linda Reid, Chief Executive will be retiring.


Vacancies

Click here to view details of our current vacancies.


Annual Account 2017/18

Please click here to view the 2017/18 annual accounts