Glasgow West Housing
Association Limited

5 Royal Crescent
G3 7SL
Phone:  0141 331 6650
Fax:      0141 331 6679


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Is it an Emergency Repair? “Can it wait until the Office Reopens?”

Please remember that our Out-of-Hours repairs service is for repairs that are genuine EMERGENCIES that can’t wait until our office re-opens. 
These repairs attract a premium rate from contractors, often in excess of £150. 

It is your responsibility to ensure, BEFORE you call the Out-of-Hours Repairs Service, that the repair is an emergency, otherwise you could have an expensive bill to repay.  Any emergency call out that is deemed not to be an emergency will result in a rechargeable repair. 

Emergency Repairs
A repair is an emergency if a delay in attending to it could represent a risk to health, safety or security, or could cause significant damage to property.  Examples include:

  • Water ingress from another property/roof.
  • Removing faeces, bodily fluids or syringes from common areas.
  • Broken glass and/or broken window cords or safety catches.
  • Total loss of electrical power – after you have checked your appliances.
  • Lift Breakdown.

Examples of non-emergency repairs include loss of TV signal, a lightly dripping tap, internal doors not closing properly, these do not constitute an emergency and should you call out of an emergency contractor, the costs would be rechargeable.

If you are unsure of who to call for the emergency repair or if the issues constitutes as an emergency, please contact our concierge station on 0141 428 3247 where a member of staff will be able to assist and direct you to the correct contractor.






AGM 2018

Our AGM took place on 25 June 2018, please see here for an update on the event and news that Linda Reid, Chief Executive will be retiring.

Annual Account 2017/18

Please click here to view the 2017/18 annual accounts