It is our duty as a registered factor to provide each homeowner we manage with a written statement of services, setting out, in a simple and transparent way the terms and service delivery standards of the arrangement in place between us and the homeowner.

Our Statement is written in accordance with the requirement of the Property Factors (Scotland) Act 2011 and its associated “Code of Conduct”.

The Written Statement of Services should be read in conjunction with the accompanying “Annual Information Statement”. Your Annual Information Statement contains specific information relation to you and your property within our managed block.

Written Statement of Services

Notices

BWC & SVT Phone Issues

Please be aware that we are currently experiencing issues with our phone lines at St Vincent Terrace and Blythswood Court concierge stations.  We are working with our telecoms company to resolve this as soon as possible and apologise for any inconvenience caused.  If you require to speak to a member of staff at our concierge sites please contact the main office on 0141 331 6650.


Consultation Events

Due to the cancellation of our Annual Tenants Conference in January this year, we will be running some mini-consultation events in our office in April.  Please click here to find out more.


Changes to Fire and Smoke Alarm Regulations

We are alert to the Scottish Government’s news release (18/03/18) and confirm our MC will be exploring options for ensuring compliance. 


Calendar - Incorrect Telephone Number

Please note that the office telephone number on our 2018 Calendar is incorrect and our main switchboard telephone number is 0141 331 6650. We apologise for any inconvenience this may have caused.


Press Statement

Please follow this link to read statement provided to the press 8/12/17 regarding Berkeley Street Bins.