ANNE GOULD: GOING FOR GOULD

197_Elaine AG winner.jpg

2016 winner Elaine Giles receiving her award from Linda Reid

INTRODUCTION

As part of our 30th celebrations and in recognition of Anne Gould's contribution to GWHA, a staff recognition award was launched in 2008.

Anne Gould served GWHA as a valued management committee member for 5 years. She died after a brief illness as GWHA embarked on its 30th anniversary.

In GWHA's quest for continuous improvement it is easy to overlook the positive - not Anne!  She would always home in on the successes. Always upbeat, her glass was never half empty, or not even half full - always overflowing. She touched all who met her and will always be remembered for her passion for life. With ease, Anne recognised the best in any situation, without compromising on the customer service experience. It is appropriate therefore, that Anne's contribution to GW is commemorated in an upbeat fashion, through an annual staff recognition award as part of GW's 30th celebrations.

OBJECTIVE

The objective of this award is to introduce a specific perspective on staff recognition; reflecting the attributes associated with Anne, i.e. her upbeat and positive nature and focus on quality services.

NOMINATION CRITERIA

Nominations will be considered in respect of a member of staff who you consider:

•Goes out of their way to regularly deliver exemplary customer service (external or internal)
•Develops an initiative that enhances the customer experience
•Is always upbeat/smiles in the face of adversity.

AWARD PANEL

A panel comprising of the Chairperson and Chief Executive will meet annually to review the Nominations, consider feedback and other relevant correspondence. The award will usually be announced at the GW annual Staff Conference, which tends to be held in March each year.

AWARD

The award will be known as the Gould Award and marketed under a Going for Gould banner.

AWARD WINNERS:

2015 - Jan Tullis

2014 - Daniel Wedge

2013 - Andrew Watson

2012 - Jennie Dunk

2011 - Tracy DeMarco

2010 - Andrew Watson

2009 - Iain Nicholl


Nomination Forms are available by clicking here or by contacting the office on 0141 331 6650.

Notices

Office Closure

The office will be closed on Monday 1st May and will re-open on Tuesday 2nd May at 9am, please click this link for Emergency Numbers.


Glasgow Housing Register Northwest

Glasgow West Housing Association operates a common housing register.  All applications must now be made online and we will no longer issue paper forms.  Please visit the Apply for a House page for more details on how to apply online.


Online Customer Portal

Your Online Customer Account is now available, select the appropriate button from the homepage which will direct you to either your tenant or owner account or click here to log in.


CIH Income Management

GWHA is pleased to advise that we have been recognised by the Chartered Institute of Housing in respect of our on-going work in income management.  Please see CIH Certificate of Recognition for further information.