How do I report a repair?

Please telephone our Property Services department on 0141 331 6652 or complete our contact form on the link below if you wish to report a repair required in your home.

 

What we will need to know:

  • The nature of the problem and when it started.
  • Your name, address and contact number and.
  • Times when you can provide access to your home.

How long will my repair take be be fixed?

Your repair is categorised into one of the following:

  • Routine (to be completed within 10 working days)
  • Urgent (to be completed within 3 working days)
  • Emergency (to be completed within 6 hours)

Click here to access our online form for reporting repairs.

Certain repairs that you report to us will be qualifying repairs.  Please click on this link for further information on your Statutory Right to Repair.

Notices

Office Closure

The office will be closed on Monday 1st May and will re-open on Tuesday 2nd May at 9am, please click this link for Emergency Numbers.


Glasgow Housing Register Northwest

Glasgow West Housing Association operates a common housing register.  All applications must now be made online and we will no longer issue paper forms.  Please visit the Apply for a House page for more details on how to apply online.


Online Customer Portal

Your Online Customer Account is now available, select the appropriate button from the homepage which will direct you to either your tenant or owner account or click here to log in.


CIH Income Management

GWHA is pleased to advise that we have been recognised by the Chartered Institute of Housing in respect of our on-going work in income management.  Please see CIH Certificate of Recognition for further information.